Statflo Hiring for Customer Experience Specialist at Toronto, ON Full Time

Here’s your chance to join one of Toronto’s fastest-growing technology companies! Statflo provides a one-to-one outreach platform for front-line staff in retail to build authentic relationships and increase sales with their customers. Statflo’s proprietary platform is deployed in thousands of stores in North America.

Statflo operates as a remote-first work environment. We are committed to investing in great people, to build a great product and a great company!

What we do:
Engage retail staff by providing an intuitive workflow and holistic customer lifecycle and outreach strategy that allows retail sales reps to reach out to customers directly.

Enable stores to stay in touch with local prospects and current customers using 1:1 conversations via messaging or phone.

Motivates and empowers teams by connecting the dots between the outreach they do and the return they get, demonstrating that with the proper coaching and messaging they can have an incredible 10% increase in same-store sales.

Why it matters:
Millions of retail workers are handed a broom or they’re left unsupervised and resort to keeping up with their Snap streaks during the 8 hours they are idle each week. We challenge this status quo by empowering them to increase sales themselves and ultimately make more money.

Millions of customers of wireless carriers and technology retailers want a better customer experience that is personal, proactive, and timely.

Customers and retail reps want to engage via messaging. 89% of shoppers want two-way conversations with brands and local businesses, via messaging and 83% of shoppers say they expect regular communication about their past purchases. Similarly, retail reps are uncomfortable with “cold calls” and prefer to start conversations in a medium that is more natural for them.

The Role:
As a Customer Experience Specialist, you will apply your positive attitude, your awesome personality, and your top-notch customer service skills to make an impact on a customer’s’ day. You will learn the ins and outs of our app, and work closely with our internal teams (primarily Customer Success, Product, and QA), and our wonderful customers. Your daily activities will involve sending text messages to customers on behalf of our users.

This is an entry-level role in which you will be responsible for customer communication and engagement.

This position is currently remote; accepting applicants all across Canada

Your Responsibilities:
Initiating and replying to text message conversations on behalf of some of our clients

Set up appointments for in-store representatives based on customer interests in services and products

Assist by testing new features/bug fixes and surfacing customer feedback

Keep up-to-date with product launches and releases and manage customer expectations

Provide feedback to the product team based on personal usage of the Statflo application

You will be Successful in this Role if:
Are passionate about Customer Experience and understand the meaning of putting the customer first

Have experience in a customer service or client-facing role

Exhibit an unmatched level of empathy and patience

Have a knack and interest in technology

Enjoy investigating and resolving challenges as quickly and efficiently possible

Are able to quickly build rapport with customers, retail reps, and even business owners

Are a self-starter who is driven to deliver results and exceed expectations

Have a good attitude, some quick wit, and relentless hunger for those oh-so-satisfying sales results

BONUS: Telecom experience