Woollahra Municipal Council Hiring for Senior Helpdesk Officer Job at Sydney Full Time

• $94,808.07- $113,348.98 p.a. plus super
• Permanent full-time position – 35 hours per week plus a fortnightly RDO
• Provide professional and responsive Information Technology support

About us

Woollahra Council is a customer service organisation. We provide a wide range of services to more than 55,000 residents and meeting the needs of our community is our top priority.

We employ over 400 staff in fields as diverse as planning and development, customer service, community services, engineering, horticulture and waste collection, to name a few.

We work in an area steeped in natural beauty and heritage appealing to residents, businesses and visitors who enjoy its many parks, waterfront locations and historic buildings.

About the role

Woollahra Council is seeking to employ a tech-savvy and customer-focused Senior Helpdesk Officer to join our Information Technology department on a permanent full-time basis.

As a Senior Helpdesk Officer, your key responsibility will be to act as a first and second point of contact to provide professional and responsive Information Technology support for all internal and external stakeholders of Council, and be an escalation point for the Helpdesk Officer.

You will work collaboratively with members of the IT department and other Council staff to assist in the development, implementation, maintenance & support of Council’s information systems. You will also develop work procedures and provide training to enhance the technical knowledge of IT users within Council.

About you

We are looking to engage an experienced IT professional who has all the skills and attributes necessary to deliver for our community. Your strong customer service and time management skills will ensure your success in this fast-paced role where no two days are ever the same!

You will be a high achiever with:

• Tertiary qualifications in an Information Technology discipline.
• Demonstrated high level experience in a complex IT Helpdesk environment.
• Demonstrated experience of level 2 IT Helpdesk Support and a thorough understanding of IT Helpdesk Support practices.
• Demonstrated experience and thorough understanding of Windows, Active Directory and VMWare environments.
• Proven experience providing support services in a Microsoft environment, with a focus on Active Directory, Windows 10 and Office 2016/365.
• Experience setting up and installing hardware and software on a variety of operating systems running over a LAN.
• Experience supporting mobile devices including iOS & Android.
• Strong/Excellent/Exceptional interpersonal, written and verbal communication skills.
• Excellent customer service ethic and a commitment to providing quality service.
• A flexible approach to work demands and proven ability to work under pressure.
• Strong problem solving, negotiation and analytical skills.
• Ability to demonstrate a commitment to Council’s corporate values.

What’s in it for you?

We promote equal access to opportunities within the organisation and we pride ourselves on creating a safe and engaging working environment.

We are dedicated to looking after our staff, because if we look after our people, we will be better placed to look after our community.

Eligible staff will be entitled to some of the following benefits:

• Rostered day off
• Work from home arrangements (up to two days per week)
• Subsidised gym membership through Fitness Passport with access to 810+ fitness facilities
• Generous personal leave provisions (E.g. Long Service Leave after 5 years’ of continuous service, Parental Leave, Health & Wellbeing Days, Study Leave)
• High quality training and development opportunities

How to apply

• Apply online by clicking the link below.
• You will be asked to demonstrate how you meet each of the selection criteria. Please click here to view the position requirements.
• If you have a separate statement addressing the selection criteria, please upload it as a cover letter and simply refer to it in the online questionnaire.
• You will be able to upload 2 documents only.
• For information on applying for Council jobs, please refer to *************
• For further information about the role, please contact David Williams, ICT Coordinator on 02 9******* during business hours.

CLOSING DATE: 11:59pm on Wednesday, 17 August 2022

Woollahra Council is committed to responding to its responsibilities under the Work Health and Safety Act 2011 in undertaking all measures that are reasonably practical to ensure the health and safety of all our workers. As of 1st December 2021, new employees must be fully vaccinated (minimum two doses) with an approved COVID-19 vaccine and provide evidence seven days prior to commencement.

Should an applicant indicate that they wish to seek an exemption on medical or other grounds, they will need to provide evidence of their circumstances such as an accepted certified medical contraindication.

Woollahra Council is an equal opportunity employer dedicated to providing a working environment that embraces and values diversity and inclusion.

We are committed to reconciliation and strongly encourage Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.

If you have any support or access requirements, we encourage you to advise us at time of application.