Bayshore HealthCare Hiring for Customer Service Representative (Remote) at Markham, ON Full Time

ABOUT THE ROLE

As part of the BSRx Retail Team, the Retail Customer Service Representative is the “Voice” to our Retail customers. Under the supervision of the Customer Service Supervisor, the Retail Customer Service Representative is responsible for the management of all retail orders from Intake through to Delivery.

A DAY IN THE LIFE

• The processing of all orders from BSRx Retail Portal maintaining updates on order status.
• Handling inbound customer service inquiries related to order status, delivery status & requests for returns.
• Address customer requests for amendments to orders including changes to quantity and substitutions based upon Retail policies and procedures.
• Provide timely communications to Picking and Inventory teams on any changes to active orders
• Facilitate requests for returns & exchanges completing requests on the direction and advisement of the Client Relations Lead
• Address customer inquiries re: status of shipments liaising with Logistics as required
• Provide basic technical support to retail customers ordering via the Portal
• Update client information as required.
• File all necessary patient documents as per industry and company protocols daily.
• Communicate effectively with Customers to ensure all requisitions are complete and accurate.
• Input all telephone orders for various supplies and services and coordinate delivery or pickupas required.
• Able to reconcile orders to ensure proper billing for accounts.

Job Qualification

WHAT YOU BRING TO THE TEAM

• Minimum high school diploma or general education degree (GED); some college preferred
• Minimum (1) year experience in customer service, data entry, coordination of activities, administrative support functions..
• The ideal candidate will have a call center background.
• Experience in working in a fast pace environment

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

Bayshore opereates in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and applicable Provincial Human Rights Code.