Webley Construction Ltd Hiring for Admin Coordinator at Toronto, ON Full Time

Our company is looking for a versatile and highly-organized candidate to perform personalized customer / administrative duties scheduling subcontractors, evaluating the subcontractor’s work and completing warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.

Job responsibilities

Handle inbound service calls from prospective clients

Make outbound calls and provide additional information as needed

Effectively communicate policies and procedures

Maintain individual and team service quality goals

Provide assistance to clients about change requests, taking payments and other service needs directly related to customer profile

Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results

Ensure accurate and timely service and respond quickly and proactively to customer requests

Maintain customer records in companies CRM tool

Reporting to senior management and performing secretarial and administrative duties.

Typing, formatting, and editing reports, documents, and presentations.

Entering data, maintaining databases, and keeping records.

Liaising with internal departments, answering calls, and making travel arrangements.

Managing internal and external correspondence on behalf of senior management.

Scheduling appointments, maintaining an events calendar, and sending reminders.

Copying, scanning, and faxing documents, as well as taking notes.

Preparing facilities for scheduled events and arranging refreshments, if required.

Ordering office supplies and replacements, as well as managing mail and courier services.

Observing best business practices and etiquette.

Requirements

High school diploma or GED.

Exceptional interpersonal CSR / Admin skills

Excellent verbal and written communication skills

Proven ability to provide clients with a first call resolution

Ability to develop strong client relationships and adjust as needed for each customer

Certification in secretarial work, office administration, or related training.

1-2 years of experience as a personal assistant with call center experience would be advantageous.

Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.

Advanced typing, note-taking, record keeping, and organizational skills.

Ability to manage internal and external correspondence.

Working knowledge of printers, copiers, scanners, and fax machines.

Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.

Compensation & Benefits

Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate

Transport reimbursement

Paid training

Paid vacation

Paid holidays

Employee wellness program

Job Types: Full-time, Part-time, Permanent, Internship / Co-op
Part-time hours: 45 per week

Salary: $35,085.58-$80,004.64 per year

Benefits:

• Dental care
• Paid time off

Flexible language requirement:

• English not required
• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability