Scotiabank Hiring for Business Analysis Specialist at Toronto, ON Full Time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team:
We are the Service Management Technology (SMT) team under Global Technology Services (GTS). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident/problem/change management; service requests; asset management & configuration management.

Where will you work?

This is a hybrid position.

The Role:
Reporting to the Senior Manager, you are responsible for the requirements gathering, including workshops with business clients, process teams and other related support teams, the liaison between business and the development teams, the creation of test plan, test strategy, manual testing and automation testing. An active collaborator on the Agile project team, you are responsible for driving the full software development lifecycle (SDLC) from the beginning to the completion of the projects, also you will follow up with the troubleshooting of any production issues reported and fix if required, any further enhancements and ensure working products are delivered with quality.

Is this role right for you?

• You enjoy working the entire Business System Analysis (BSA) lifecycle, which includes hosting workshops with stakeholders to gather requirements in order to create Business Requirements Documents & Functional Requirements Documents.
• You’ll also enjoy being the focal point between the business & technical teams; and adept at constantly following up and tracking the status of the project to bring the team back on track, or escalate if needed.
• You get excited over the prospect to design test approaches & aligning test cases to requirements and user stories.
• You can write clear and concise defect reports and work as an empathetic advocate for the customer’s quality experience; plus triage and prioritize defects for remediation, with the development team.
• You can work under pressure and multiple tasks to meet the tight project timeline and prioritize the testing efforts accordingly.
• You can jump to help out with intake, intriage and any release management work required.

Do you have the skills that will enable you to succeed in this role?

Must Have

You have at least 5+ years of hands-on technical experience as a Business System Analyst working on Enterprise Applications.

You possess project management knowledge in order to work with large & complex project teams.

You can demonstrate strong problem solving and negotiation skills.

You can demonstrate the ability to adapt at working in both Agile and traditional Waterfall SDLC methodologies.

You have excellent communication skills (verbal/written/presentation).

Nice to Have

You can demonstrate knowledge on the following ServiceNow modules: Incident, Problem, Change, Service Request, Hardware Asset Management; Configuration Management Database (CMDB); Software Asset Management (SAM) and Knowledge Management.

You have a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.

What’s in it for you?

You will have the opportunity to play a critical role in evolving the process around IT Service Management (ITSM) on a global scale; as well as promote the automation of service management, which increases quantifiable employee & clients’ satisfaction by resolving the issues efficiently and implementing changes properly.

We are technology partners who help the business transform how our employees around the world work.

You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.

We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits, and employee banking privileges.

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.