The Sentinel Retreat & Wellness Centre Hiring for Customer Service/Administration at Kootenay, BC Full Time

Customer Service and Admin is responsible for customer service and administrative duties at The Sentinel. They will act as a liaison with retreat and hotel guests, answering questions and problem solving while acting as an ambassador for The Sentinel. They are responsible for ensuring smooth daily operations through diligent organization, planning and accountability.

Customer Service

• Completing Guest Reservations via phone and email

• Registering participants for retreats

• Answering Guest inquiries

• Guest check in and walk around

• Offer additional services to guests – ie/ bodywork, breakfast, etc

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Administrative
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• Payroll hours sent to Bookkeeping

• Tip payout calculated and sent to Bookkeeping

• Answering Phones and Emails

• Create retreat descriptions and enter details into Retreat Guru software by Gathering details (details, pictures, facilitator, bios, etc) from Facilitator 0

• Print out weekly paperwork: Gratuity cards, liability waivers, retreat itineraries

• Ensure dietary restrictions conveyed to kitchen for each meal

• Ensure retreat room assignments are entered into Retreat Guru software

• Travel site management for Booking.com, Expedia.ca, and AirBnB

• check each site for new registrations and enter into Retreat Guru

• Update room availability on each booking site

• Ensure each guest’s payments are processed daily

• Check outstanding balances in Retreat Guru and follow up with guest

• Vacation schedule management

• Employee contact list upkeep

• Help onboard new employees

• Software training

• Update employee contracts

• Orders office supplies

• Petty Cash box management and documentation

• Calendar management

• Meeting set up

• Uses Keap processes and software to maintain all customer information and communication

• Files all documentation appropriately either in Google Drive, Keap, etc

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Skills:

• Time management

• Professionalism

• Attention to detail

• Courteous

• Effective communication

• Adaptable

• Grace under pressure

• Problem solving

• Confidentiality

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Job Type: Full-time

Salary: $18.00-$25.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• Kootenay, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)