Open Door Group Hiring for Administrative Assistant 3 at Vancouver, BC Full Time

About Open Door Group:

Open Door Group (ODG) is a non-profit organization that has been serving communities across British Columbia since 1976. Today, we continue to provide tailored employment services to individuals and businesses to build strong workforce ecosystems and thriving communities.

As one of Canada’s Certified Great Places to Work, ODG prides itself on modelling a culture of compassion for others and authenticity. Our core values are based on the genuine belief that all individuals can succeed and are the drivers of their own success.

As a Certified Living Wage Employer, Open Door Group strives to offer competitive wages and benefits for our staff. All permanent staff at Open Door Group receive a comprehensive, 100% employer-paid benefits package, a municipal pension plan, and supplemental benefits including earned days off and ongoing professional development. Open Door Group also offers an Employee and Family Assistance program to support the well-being of each of our staff.

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Position Overview: *

Reporting directly or indirectly to the Manager, Centralized Administration, the Administrative Assistant 3 is responsible for supporting client service delivery, by employing exceptional customer service skills to connect with our clients for updates. The Administrative Assistant is also responsible for responding to inquiries related to programs and policies. Since this position is heavily administrative, the successful candidate should possess strong organizational skills and be comfortable working with deadlines and standards. Administrative Assistant 3 is responsible for drafting documents and producing statistical reports, and liaising with external parties regarding program eligibility requirements and the status of applications.

This position has the opportunity to work from home.

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Duties: *

• The primary responsibilities of this Administrative Assistant 3 role is to connect with Clients who have found Employment to confirm status and check-in.

• Document data in the client file and record of specific periods of Accumulated Employment. Specifically, periods of job loss/job gain or pauses of Employment.

• Prepare letters and presentation material from rough draft and/or recording devices, using software applications such as word processing, spreadsheets, graphics and databases.

• Responds to inquiries from a variety of stakeholders including clients, referral sources, funders and staff and provides direction and/or information regarding programs and policies and the status of applications. Refers issues/services for follow-up appropriate staff resource.

• Assists with in-person client intake by performing duties such as obtaining information, completing documentation required for administration/registration, and liaising with information sources to obtain additional client information. Schedules and confirms client for programs and/or services and establishes/maintains waiting lists.

• Performs record management duties such as setting up and maintaining numeric, alphabetical, and subject filing systems, indexing files, and materials to be filed, and

conducting file searches for requested information.

• Assists with the coordination of meetings and events.

• Performs other related duties as assigned.

Required Qualifications:

• Grade 12;
• Office Administration Certificate;
• Recent, related experience of one (1) year;
• Or an equivalent combination of education, experience and training.
• Must pass a criminal background check.
• As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Open Door Group must be fully vaccinated for COVID-19. Proof of vaccination status will be required.

Knowledge and Skills:

• Demonstrated skill in Microsoft Suite Applications: Windows, Word, Excel & Outlook;
• Ability to accurately manage filing systems and databases;
• Ability to type at 60 w.p.m.;
• Ability to follow policies and procedures
• Ability to prioritize conflicting duties and organize heavy workload;
• Ability to communicate effectively both verbally and in writing;
• Ability to establish and maintain harmonious relationships with people from a wide variety of backgrounds;
• Ability to follow instructions and to work independently;
• Knowledge and experience using various databases is considered an asset
• Knowledge or experience with EPBC or Work BC or another employment program is considered an asset

• Ability to speak French considered an asset

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion.

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We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please email us [email protected]_ or contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative._

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Only short-listed candidates will be contacted._

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Thank you for your interest in joining the Open Door Group team!*

Job Types: Full-time, Permanent

Salary: $20.50 per hour