Taymor Industries Hiring for Customer Service Representative at Delta, BC Full Time

Currently, Taymor is looking for a Customer Service Representative (CSR) who will ensure delivery of award-winning customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries, with the aim of building and maintaining customer loyalty by providing prompt and efficient customer service excellence.

The Customer Service Team works closely with fellow Territory Sales Representatives, Inventory Management, Marketing, Product Development, Quality and Finance Teams to ensure end-to-end award winning customer service delivery.

More specifically, your day-to-day responsibilities include:
Receive, process, verify and confirm customer orders via telephone, fax, email or EDI.

Ensure accuracy of inputted order and evaluate alternate supply for discontinued product or backorders

Provide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services as required and upon request from customers and outside sales team members.

Courteously resolve customer inquiries including product, shipping, and billing items

Approve returns and consider restocking charges when appropriate.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures focusing on continuous improvement.

Support outside sales team as needed and assist other Taymor associates as requested.

About You

To qualify, you will need 2 years of experience in a telephone customer service or inside sales support role.

You are a strong team player, outgoing with an excellent and professional phone manner, with an ability to proactively identify customer needs.

In addition, you have a strong knowledge and experience in:
Working with an ERP system would be an asset (e.g Sage X3, JD Edwards, SAP)

Technical / mechanical aptitude to learn and troubleshoot with customers varied product lines

Intermediate proficiency with MS Office suite

Accurate data entry skills with minimum typing speed of 40 wpm

Experience in manufacturing, distribution or home building industries is strongly preferred but not required.

About the Benefits

In return for your hard work and dedication, you will be awarded a competitive base salary ($40,000-$46,000), based on skills and experience, along with a wide host of benefits including:

3 weeks starting vacation

RRSP matching

Group retirement program for employees

Extended health, dental, vision, and prescription coverage after 3 months

Life, dependent, and disability insurance

Lots of support for continuous learning to advance your skills

A family-first culture where work-life balance truly matters

Taymor welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

PLEASE NOTE: This job generally works from our Delta office location. We are currently working partially in the office and partially from home due to Covid-19 health and safety measures we have put in place.