Walden University LLC Hiring for Enrollment Specialist Job at Remote Full Time

Responsibilities:

• Proactively contact and respond to prospective students via telephone, email and SMS
• Assess and qualify prospects to determine if Walden University programs meet the academic and professional goals of prospective applicants
• Ability to establish rapport and build relationships via phone in a high-volume call environment
• Track record of achieving measurable results in a fast-paced, deadline-driven department
• Remain compliant with standards and policies of the University while operating in a student-centric environment
• Collaborate with other departments to ensure positive application progression, student satisfaction and success

Qualifications:

• Bachelor’s Degree preferred
• Minimum of 1 year of customer service experience required
• Experience with online education preferred
• Exceptional verbal and written communication skills required
• Experience working in Customer Relationship Management platforms required
• Salesforce experience preferred
• Proficient computer skills required, including experience with Microsoft Office programs
• Ability to prioritize and work in a fast-paced environment
• Requires the ability to work a flexible schedule, weekends, and evenings to accommodate student, departmental and company’s needs

EEO: