Meta Hiring for Content Strategist, Community Help & Education Job at Remote Full Time

Community Product Operations is focused on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.We’re looking for a content expert to join its Community Help and Education content team. We manage help centers and scaled support content for people who use Meta’s family of apps and products around the world. The ideal candidate is a strong writer and editor with experience in digital content management, content strategy, project management, and data-informed decision making. This person should also have an eye for improving user experience and the ability to manage complex, cross-functional projects with proven critical thinking skills. This is a multi-faceted position and an opportunity to be part of a growing team.This is a full-time role located in London, UK.

Content Strategist, Community Help & Education Responsibilities:

• Explain complicated product and policy concepts in simple, jargon-free language using Meta’s voice
• Collaborate with product, marketing, operations and legal teams to create content for product launches
• Work with the operations teams to write clear, compassionate support messaging
• Make data-driven decisions to improve Meta’s support experiences and troubleshoot known issues
• Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines
• Undertake hands-on research to obtain often technical content from subject matter experts and engineers, translating it into clear, concise, structured documentation

Minimum Qualifications:

• 3+ years of professional writing experience
• 2+ year(s) experience in one or more of these areas: help and support content, content management systems and workflows, editorial quality assurance, online operations at a tech company, technical writing for a software product or in AR/VR

Preferred Qualifications:

• Project management experience, with the ability to work through ambiguity and manage competing priorities
• Experience defining, tracking, and reporting on content metrics
• Knowledgeable in data-driven analysis
• XML skills