Shopify Hiring for Employee Relations Specialist (Remote, EMEA) at London Full Time

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With 1,000,000+ merchants in more than 175 different countries, and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.

Job Description

At Shopify, we’re merchant and buyer obsessed. Truly. Our merchants are the reason we do what we do every day, and their experience with our platform, as well as the experience of our partners and buyers, is of the utmost importance.

The purpose of our Employee Relations (ER) team is to ensure fair and respectful engagement in all aspects of the employee experience at Shopify, consistent with our mission, values and rules of engagement. The ER team’s work lives at the intersection of a high-performance environment and a workplace culture that prioritizes engagement, diversity and belonging. In this role, you will work to build the highest level of trust and integrity between Shopify and its employees, ensuring that Shopifolk can focus on helping our merchants, partners and buyers succeed.

We’re looking for someone who thrives in the face of challenges, loves solving complex problems and is excited to leverage their excellent communication skills. This work will include ER issues that are urgent and time-sensitive. The ability to work autonomously, balancing priorities between projects and managing crisis-responses with compassion will be a critical component of success.

In this role you will:
Support the build of the ER function with relevant processes and tools, including intake, management and reporting systems

Investigate highly sensitive HR and ER issues: conducting complainant, witness and subject employee interviews; analysing data from various internal systems; case adjudication; proposing remedial action based on investigation findings

Independently manage assigned casework [eg. investigations, grievances, appeals], bringing them to a closure in a thorough and timely manner

Provide guidance to leaders on how to create an environment that breeds a humane, compassionate approach to employee issues

Design and implement policies that create consistent and efficient Talent processes related to ER, while maintaining space for leaders to exercise judgement

Conduct formal investigations related to the Code of Conduct and the legal and regulatory frameworks in which Shopify operates

Ensure requisite documentation of all inquiries and investigations are reported to Talent Leadership and Shopify’s Executive team

Partner with Shopify’s Talent Business Partners, Legal, Employee Experience, Diversity and Belonging, Coaching, and Learning teams to inform leadership training and curricula development

Support Shopify Leadership in the EMEA region to up-skill and maintain a high standard of fair and consistent employee practices

Help design and implement policies to create consistent and efficient Talent processes related to ER, while maintaining scope for leaders to exercise judgement

Maintain knowledge of the evolving legal and regulatory environment and relevant legislation relating to ER work within the key EMEA countries in which we operate.

Qualifications

Minimum 3 years’ experience working hands-on as an ER Specialist or as a HR Business Partner with hands-on experience of the Employee Relations field, including investigative fieldwork

Experience leading and coaching on the investigation and disciplinary process requirements in Ireland and or UK.

Passion for employee relations, investigations, and labour/employment law

Ability to build high trust and impactful relationships with employees and leaders

Working knowledge of relevant legal and regulatory norms in Ireland

Strong business acumen and the ability to apply it to ER issues

A mindset of continuous improvement and ability to coach others on how to improve our approach to ER

Excellent written and verbal communication skills, with the ability to synthesise and communicate outcomes of sensitive topics to employees and Executive Leaders

A collaborative approach that results in optimal outcomes on complex topics

Excellent facilitation skills with hands-on experience in workplace mediation

Preferred Qualifications:
EMEA qualifications in Employment Law and related disciplines

Knowledge and hands-on working experience of ER and employment law in any other EMEA country in which we operate [United Kingdom, Germany, Sweden, Spain, France, Netherlands, Lithuania, Poland or Israel].

Previous experience working in a full 100% remote/work from home environment

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encouraging everyone to apply.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team – so if your experience is this close to what we’re looking for, please consider applying.