Browne Group Inc. Hiring for Customer Service Representative (Bilingual) at Markham, ON Full Time

Please note this is an in-office position, reporting daily into our Markham head office.

OUR PRODUCTS

Browne designs and distributes kitchenware products for professional, commercial and at home use. As one of the founders in the kitchenware industry in Canada, Browne has built a reputation as a result-oriented, value-added manufacturer and distributor in the consumer and foodservice industries. For over 70 years we have been committed to innovation in design, quality, value and customer service.

OUR PEOPLE

Our team of over 60 employees in Canada and the US are at the heart of our business with an extensive rep network throughout the industry. We are a diverse group of professionals with a wide range of knowledge, all connected by the same purpose to make innovative, high-quality products that enhance cooking and dining experiences. We believe in the power of connecting people through cooking, entertaining and sharing through our products.

OUR BUSINESS

We have in-house teams in the areas of product design, marketing, operations, retail and foodservice sales, supply chain, customer service, finance, human resources. We support dealers, retailers, distributors, and restaurants across North America and internationally. Our head office is in Markham, Ontario, where we follow COVID-19 measures and controls for working safely in an office work environment.

JOB DESCRIPTION

Job Title: Customer Service Representative (French & English)

Reports to: Customer Service Supervisor

Job Summary:

This is a great opportunity to work for a medium sized company that has a warm, family, casual and informal type of friendly work environment. This is NOT a role working a phone queue all day. There are very few calls and most of the work is received via email or EDI orders. This role provides customer service to customers in Canada and the US providing information on products, pricing, order entry, order status, shipping arrangements and warranty inquiries. This position is part of a consolidated Customer Service team of approximately 10 team members. French bilingual skills are required.

Position & Work Environment:

This is an in-office role working in our Head Office location in Markham, Ontario. Hours are 37.5 hours/week with some flexibility in hours within overall team coverage and starting hours are typically between 8-9:00 am.

There is some flexibility after initial training, with the option of 3 days in the office per week. Benefits are provided after 3 months and this is a great role to build customer service experience. Paid sick leave and other paid time off is provided.

Duties and responsibilities:

· Enter daily orders from customers either through manual or EDI (electronic data interface) across a large kitchenware product offering

· Enter sample requests from customers to warehouses

· Respond to customer inquiries timely resolving product or service problems via email or phone

· Check daily open order and back-order reports to ensure products are being shipped

· Work with Leader for order availability/out of stock/shipping/pricing questions

· Work with internal system and new incoming Business Central ERP system.

· Liaise internally with sales employees as needed for customer order questions

· Process warranty and defective product claims

· Understand all pricing processes working with Finance as needed

· Escalate customer concerns when needed

· Assist other team members with daily distribution of work and for coverages

Qualifications

· Must be French & English bilingual

· 2-3 years of similar customer service or inside sales experience supporting a high volume of order entry and a variety of other customer support functions

· Must have excellent written and oral communication skills to write clear emails to customers throughout North America and to respond to phone inquiries

· This is a high volume email/order entry role and not a high volume incoming call role

· Strong Microsoft computer skills and ability to quickly learn in-house systems and adapt to technology quickly

· Attention to detail and inputting numbers is a must for accurate order processing

· Experience working in a team environment demonstrating flexibility, adaptability and working in a high-volume, fast paced environment

· Strong analytical and problem-solving skills to understand processes and where customers may be experiencing issues and how to resolve issues

· Post-secondary education preferred

Browne encourages interested and qualified candidates to apply with their, salary expectations and resume. For more information about Browne Group Inc. please visit: www.browneco.com

We thank all applicants for their interest; however only those best meet the qualifications and expectations for this role will be contacted. No solicitation of agency services, please.

Browne is an equal opportunity employer and welcomes all qualified applicants interested in joining the team. We are pleased to accommodate individual needs of job applicants throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation at any time throughout the recruitment process, please notify us.

Job Type: Full-time

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flextime
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
We provide hand sanitizers, disinfectant wipes, social distancing, and a masks for employees who prefer to use these personal precautions.

Application question(s):

• This is an in-office position, are you able to drive to our Markham head office (L3R 5B1)?

Experience:

• similar CSR or inside sales: 1 year (required)

Language:

• French (required)