Nordia Hiring for Customer service Bilingual (Chat) at Montréal, QC Full Time

Overview:
Do you dream of a career that will allow you to make a difference in people’s lives? Are you experienced in customer service, and looking for a service-focused position (without sales objectives)? If you answered yes, we have an incredible opportunity within the Nordia team.

As a Communication Support Specialist, you will have the mandate to help people with disabilities (verbal or auditory) to communicate. It may be a call to a loved one, a call to a service provider, or any other type of communication. Your role will be to transmit their conversation in real-time and make sure to facilitate their exchanges. Communication being a daily challenge, you will bring a positive impact in the lives of these people.

Here’s what your day will look like

In this role, you will:
Provide customer support using a variety of adapted communication tools;

Transmit the necessary information to the parties involved while maintaining continuous contact with the customer;

Ensure a pleasant and warm experience thanks to your human side.

Responsibilities:
High school diploma or the equivalent, completed;

Ability to type quickly and precisely (40 words/minute);

Ability to work in a computerized environment and to perform various tasks simultaneously.

Be bilingual (English and French) with excellent oral and written communication skills – an asset;

You will work on-site at our Quebec centre on all shifts and meet the requirements for working at our centres (criteria will be discussed during the interview).

Finally, a flexible schedule is essential. We have to be able to serve customers whenever they need us. You will be needed for evenings, overnights, weekends and holidays – that’s the nature of customer service!

Qualifications:
Hourly rate of $15.25 after training;

Bilingual premium (when applicable);

Bonus for evening and weekend work;

Significant monthly performance-based incentive;

Fully paid training and coaching program;

A complete range of benefits after six months of service including:

Medical, dental, and life insurance;

Great discounts on various telecommunication products and services.

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment, and excellent benefits. According to the most recent internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends!

Also, we have been nominated by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and we are a Dunamis Award recipient for our excellence in human resources.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!