Transglobal Hiring for Customer Service Associate (Installations) at Edmonton, AB Full Time

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

WELCOME HOME!

Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!

Responsibilities:
Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution

Work with peers and management to ensure that customer concerns are addressed in the most efficient manner

Follow up with customers to identify and support their needs

Offer value-added solutions and promote customer loyalty by providing exceptional customer support

Provide best-in-class customer service on appliance installation and assembly service

Explanation of installation process to retailers and customers

Correspond with retailers and customers verbally and electronically

Maintain up to date knowledge of new policies, procedures, and products

Process routine clerical transactions in between calls

Communication with TGS’ network of professional service providers

Qualifications:
Previous experience in a call centre or customer service environment required

Professional phone and email etiquette

Utmost discretion with confidential customer information

Excellent data entry and keyboarding skills

Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset

Strong attention to detail

Superior organizational, and multi-tasking skills

Strong analytical and decision-making skills

Strong desire to take ownership and accountability of task completion

Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams

Ability to work effectively with and without supervision

Why Transglobal:
Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family

Competitive pay

Paid training

Career progression program

Employee discounts & Personal “Paid” days off

Recognition, incentives, prizes and giveaways!

Be a part of Canada’s largest home furnishings retailer!

We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.