Sitel Hiring for Intuit Quick Books Customer Service Representative at St. John’s, NL Full Time

We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Technical Support Representatives to support high-volume inbound customer service for our Intuit Quickbooks.

As a trusted employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you’ll complete our video interview where we’ll get to know each other better. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Location Requirements: Must legally reside in Canada.

Core Responsibilities:

· Handle inbound service calls and provide accurate account and product information

· Understand and strive to meet or exceed metrics while providing excellent customer service

· Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions, while simultaneously navigating through multiple systems

· Drive customer satisfaction through voice, chat, and/or email communications

Work with Us and You’ll Enjoy:

· Hands-on, 100% paid training

· Work from home benefits include saving time, money, and the environment

· Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

Qualifications:

· You are 18+ years of age

· You have a high school diploma (or GED equivalent)

· You can pass a criminal background check

· You are eager to advance your career with a reliable company

· You work well with a team or independently

· You are able to commit 40 working hours per week

Equipment & Internet Requirements:

· Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)

· Dual monitors

· Internet speed – 5.0 Mbps download speed and 3.0Mbps upload speed

About Sitel Group:

SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build strong customer relationships by creating meaningful connections that boost brand value.  Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees– working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter. 

Please note that Sitel Teleservices Canada Inc. Headquarters is based in Ontario. Any other position would be a remote position.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application question(s):

• Do you live in Newfoundland and Labrador?

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)