Saskatchewan Indian Gaming Authority Hiring for Customer Experience Manager at Lloydminster, SK Full Time

Requisition #

324.3

Salary Range

$88,121.00 – $118,964.00

Closing Date

7/12/2022

Where You Will Succeed

Main Duties:
This position focuses on operational effectiveness and ensuring an ultimate guest experience, by providing effective oversight of Casino operations, in assigned areas.

Responsibilities include: monitoring Casino operations to ensure overall integrity, and compliance with policies and procedures. Ensuring proper oversight and management of Casino financial activities. Developing business plans and budgets, with focus on revenue forecasting and projects. Providing effective direction to Casino Shift Managers and staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Handling escalated patron and staff complaints. Developing strong and positive relationships internally and externally, including maintaining a visible presence in the community. Overseeing all Casino operations, and related responsibilities, in the absence of the General Manager. Ensuring effective flow of communication to, from, and between all Casino departments. Maintaining up-to-date knowledge of best practices in Casino operations, through on-going research and training. Serving shifts as the Casino Shift Manager on a rotational schedule. Modeling SIGA’s values, and serving as a positive representative of SIGA. Participating in other projects and activities as required, in support of Casino operations.

Conditions of Employment:
As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.

Successful applicants are subject to a background check as well are required to obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA).

The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.

Must possess valid Saskatchewan Driver’s License and acceptable driving record.

You may be required to work in an environment where you will be exposed to the use of tobacco smoke and high noise levels (while at casino sites).

Qualifications

Qualifications

Education:
Successful completion of a four-year bachelor degree in Business Administration, Commerce or a related discipline.

Experience:
Minimum of five years’ experience in business or gaming management is required. Must have experience in motivating, training, and working effectively with management and staff who have a variety of backgrounds and training.

Core Organizational Competencies

Adapting to Change

Communication

Customer Service

Decision Making

Results Oriented

Working with Others

Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application!