Rosewood Hotels & Resorts Hiring for Concierge at Vancouver, BC Full Time

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia is looking for a Concierge.

The Concierge will be responsible for Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Inform guests of hotel services, features and room amenities. Attend to immediate needs of VIPs upon arrival and attention throughout their stay.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain complete knowledge of: all hotel features/services, hours of operation, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout, appointments, amenities and locations, all hotel room rates, special packages and promotions.

scheduled daily group activities, names and location of meeting/banquet rooms.

local events, attractions, holiday schedules.

Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.

Meet with Supervisor/departing Concierge to review business status and follow up actions.

Access all functions of computer system in accordance with departmental specifications.

Review designated in-house guest list and be familiar with guests’ names and room locations.

Answer department telephone using correct salutations and telephone etiquette.

Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.

Coordinate guest requests with designated vendors which may include: Room accommodations

Airline reservations, changes, cancellations, Transportation from hotel to airport and return

Bus/train transportation, Limousine reservations, Car rentals, Car repair and servicing, Charter flights/rentals, Babysitting services, Banking/financial services

Business center services/fax or telex services/mailing and delivery services Interpretation services

Notary services, Restaurant reservations, nightclub activities Dry cleaning, laundry, alterations, repairs Film processing Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities, Formal wear rentals, Movie/theater/attraction tickets, Sightseeing tours, salon appointments, flowers,

Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.

Place orders for amenities and coordinate delivery of amenities to designated guest rooms.

Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.

Relay accurate directions to guests’ desired destination within local area and distribute maps with highlighted routes.

Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.

Assist guests in locating and retrieving lost luggage. Distribute all guest and departmental mail. Monitor, send and deliver guest faxes.

Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.

Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.

Accept and record wake-up call requests; deliver to PBX.

All other duties as required.

Qualifications

Minimum three years’ experience as a Concierge or a similar capacity for a luxury or ultra-luxury hotel.

High school diploma

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Les Clefs d’Or membership (one or two keys) or must be actively working towards membership. Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.

Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Les Clefs d’Or membership (one or two keys) or must be actively working towards obtaining membership.

Benefits

Competitive Salary & Benefits

We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

About Rosewood Hotel Georgia

Following its debut in the Roaring ’20s, the legendary Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada’s West Coast. And it wasn’t just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history.

Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury – a return to the golden age of hotel travel.

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