Amex Hiring for Proofreader at Toronto, ON Full Time

The American Express Global Services Group – Communications Team oversees the writing,

editing, proofreading, development, and governance of clear, timely, authentic, and meaningful

servicing communications that show our customers that American Express recognizes their needs

and provides relevant solutions. To achieve this mission, the team works with business partners to

craft high-quality communications which embody our Customer First principles, while also ensuring

they are delivered by expected deadlines. We aim to deliver these communications in the customer’s

channel of choice and ensure they are part of thoughtful and relevant customer journeys. Typical

servicing communications reviewed by the team include emails, letters, web content, SMS,

statement, and FAQs – with a focus on digital communications and paper-off efforts.

We are looking to fill this position with a well-rounded Proofreader who possesses exceptional

proofreading and editing skills, strong attention to detail, and project and process management skills

to help manage the team’s approval workflows.

As an integral part of the Customer Experience Communications Team, the optimal candidates will be passionate about proofreading and communications in order to successfully:

Own the proofreading and content finalization stage for the servicing communication approval process, including prioritization of all proofreading requests.

Proofread servicing communications in the U.S., Canada, and other international markets through this approval process. Ensure all Editor and stakeholder feedback is incorporated when content is finalized.

Secondarily, partner on other functions of the servicing communication approval process before the final proofreading stage, including the initial intake and subsequent approvals:

Help manage the team’s day to day workflow and pipeline of communication requests.

Assist in expediting the request end to end for a seamless approval journey.

Manage business requesters expectations and timelines through email and Slack, help govern the quality of engagement and ensure better understanding of the E2E communications review process.

Partner with Technologies on the building and revising of communication templates on the production platforms.

Identify areas of opportunity to reduce manual efforts and implement best practices for CEC team and end users.

Bachelor’s degree or higher, preferred. Formal proofreading training and accreditation preferred.

Prior proofreading experience required. This could be in any industry (e.g. publishing), but financial services preferred.

Superior relationship management skills with the ability to influence change, yet maintain a positive rapport.

Affinity for collaboration with teammates and partners.

Demonstrated thought leader, and creative problem solver.

Strong analytical, organizational, and critical thinking skills.

Ability to manage a range of responsibilities simultaneously with strict deadlines.

Ability to work autonomously.

Prior financial services background helpful, but not required.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our offices to conduct in-person business, subject to legally required exemptions. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our Amex offices.

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person’s age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.