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TopQ Intergrated Solutions Inc. Hiring for user support technician at Calgary, AB Full Time
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Security and Safety
Criminal record check
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Combination of sitting, standing, walking
Tight deadlines
Ability to Supervise
1 to 2 people
Computer and Technology Knowledge
MS Windows
Internet
Networking software
Networking hardware
Networking security
Intranet
Security software
Wireless networks
Desktop applications
Personal Suitability
Effective interpersonal skills
Accurate
Excellent oral communication
Excellent written communication
Client focus
Organized
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Security and Safety
Criminal record check
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Combination of sitting, standing, walking
Tight deadlines
Ability to Supervise
1 to 2 people
Computer and Technology Knowledge
MS Windows
Internet
Networking software
Networking hardware
Networking security
Intranet
Security software
Wireless networks
Desktop applications
Personal Suitability
Effective interpersonal skills
Accurate
Excellent oral communication
Excellent written communication
Client focus
Organized