Resource Label Group, Inc Hiring for Client Services Manger at Toronto, ON Full Time

Overview:
At Resource Label Group, we are a full-service manufacturer of custom label design and printing for a wide range of industries. With full-scale capabilities coast-to-coast and 22 locations across North America, we are dedicated to delivering cutting-edge label printing with a national reach and local touch.

As Resource Label Group continues to grow, we are looking for a talented Client Services Manager to join our team! Every person in our company contributes to our success. We offer an employee-centric, collaborative culture that is technology-driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.

Responsibilities:
Reporting directly to the General Manager, the Client Services Manager will streamline supply chain processes, promote customer service excellence and drive continuous improvement initiatives.

Manage Daily Activity: Provide a hands-on approach to delighting customers. Monitor workflow of customer orders and distribute work effectively to ensure customers always receive the best quality service. Support the creation of required internal bridges and communication channels to aid information and knowledge flows between departments.

Leadership: Function as a Key Account Manager for specific accounts and maintain relationships with key accounts and profitable customers. Balance team objectives, delegate routine and significant tasks and decisions to a high-performance team. Build a positive team spirit; put success of team above own interests. Display willingness to make decisions and exhibit sound and accurate judgment to make timely decisions.

Performance Management: Lead, manage, and mentor others, give and welcome feedback. Set customer service goals for team members and help them reach those goals. Lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provide effective, positive, and constructive feedback. Deal effectively with performance issues.

Business Acumen: Works within approved budget; contribute to profits and revenue; conserves organizational resources. Develop project plans; coordinates projects; communicates changes and progress; complete projects on time and budget.

Process Improvement: Superior ability to manage change and align with strategic direction; high process orientation to make appropriate improvements in process and techniques from start to delivery (cross-functional with commercial / customers). Support process efficiency to move towards OTIF measure for all customers

Analytical Skills: Able to retrieve and build spreadsheets, analyze and report on data / insights to leverage and drive for continuous improvement and to demonstrate performance. Develop customer score cards in collaboration with commercial teams; Design and publish appropriate weekly and monthly KPI’s, reports and surveys for service statistics, operational efficiency, and business value.

Qualifications:
The Ideal Candidate Will:
Customer Focus: Strive for excellence and provide meaningful customer experience. Form a partnership approach with internal and external stakeholders & customers which encompasses an Outside-in and Inside-out mix.Collaboration: Good team player, builds cross-functional relationships. Able to develop cooperation and teamwork while participating in a group, working toward solutions which benefit all stakeholders. Fosters a culture of candor, trust, and respect to cultivate strong working relationships and engagement.

Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner.

Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Can be counted on to exceed goals successfully; very bottom line oriented; steadfastly pushes self and others for results.

Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals in a timely manner. Able to multitask and pay strong attention to detail in a fast paced & high-urgency environment.

Sales: Able to support the Sales organization in growing the business or closing on new prospects by promoting capabilities, products, and customer service processes.

Technology Skills: Able to navigate and learn new technology and manufacturing systems, equipment, and computer programs needed to fulfill and expand communication, customer service and business needs.

Problem Solving: Ensures a prompt response to customer complaints to achieve fair, and mutually satisfactory solutions to challenges. Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for solutions.

Qualifications:
Bachelor’s degree from an accredited college or university; or up to five years related experience or an equivalent combination of education and experience.

Previous experience in manufacturing and supply chain or similar environment is preferred, printing, packaging industry experience is an asset.

Ability to read, analyze and interpret general business periodicals. Effectively presents information and responds to questions from groups of managers, vendors, and customers.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to read and interpret ruler, scales, and other measurement devices.

Excellent verbal, written, and negotiation communication skills with a focus on solution-oriented approaches

Why work with us? Take a look at all we have to offer!

Paid Time Off and Paid Holidays

Comprehensive and Competitive Medical, Dental and Vision coverage

Company Paid Long-Term Disability Insurance and Life Insurance

We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization

We believe in rewarding our employees with performance-based salary increases

Check out this video to learn more about us! https://vimeo.com/553408937/659ab4290f