Bureau Veritas Hiring for CUSTOMER SERVICE REPRESENTATIVE 2 at Grande Prairie, AB Full Time

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:
Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a:

Customer Service Representative 2

Location: Grande Prairie, Alberta

Job Overview and Responsibilities:
Responsible for operational support of Field Services operations. Work closely with Management and the Customer Experience team to maintain and grow Bureau Veritas’ market share with all clients through exceptional customer support.

Primary responsibilities include the following (but are not limited to):

Facilitate communication between Clients, Field Supervisor, Field Staff and Customer Service Team

Prepare weekly scorecard and utilization report for management

Track and complete SPOT safety checks

Prepare Chain of Custodies (CoCs) for field services staff

Prepare and maintain field sample schedules

Track samples lists and identify outstanding, missing or incomplete sample lists

Maintain correct level of sample supplies

Maintain correct level of office supplies

File and organize all field related paperwork

Train new hires on job requirements

Prepare daily outgoing shipments and associated documentation

Respond to all client communications (telephone or email) and redirect communications to appropriate Bureau Veritas contact as required

Perform general reception duties – greet visitors and clients, answer calls and forward to appropriate contact

Perform sample reception duties for incoming client samples

Communicate with the Customer Service Team to assist in job reporting

Provide excellent customer service by always presenting a professional attitude and representing Bureau Veritas in a positive way

Ensure all client requests and expectations are met, including ensuring appropriate technical support and expertise is provided in a timely manner

Provide client feedback to the Bureau Veritas management

Is there a mutual fit? You ideally have:
Minimum high school diploma; two year diploma in a related field (science or administrative) considered an asset

3-5 years related work experience in an administrative capacity

Strong computer literacy (Microsoft Word, Excel, Outlook etc)

Attentiveness to detail and ability to manage a diverse workload within a fast-paced environment with changing priorities and frequent interruptions;

Effective time management, decision making, excellent listening, problem-solving, planning, organizing and communication skills

Good time-management and priority setting skills

Strong verbal and written communication skills

Organized, detail-oriented and focused

You possess an energetic and keen personality with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required;

You are ethical, dynamic, motivated and results oriented;

Represents the Bureau Veritas values and is professional at all times

Benefits:
Health & Dental Coverage

Life Insurance

STD & LTD Coverage

Company RRSP match

Employee Assistant Program (EAP)

Professional Development

Schedule:
Monday to Friday

Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust