Maple Leaf Ropes Hiring for Customer Service Representative – Brantford at Hamilton, ON Full Time

Job Title: Administrative Associate/Customer Service Representative

Salary: $17- $20 an hour

Job Type: Full-time

Monday – Friday, 8:30 AM to 5 PM.

Number of hires for this role: 1 – starting immediately

List Summary: This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates.

Position Responsibilities:

• Receiving and directing customer telephone calls and emails

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

• Keep records of customer interactions, process customer accounts and file relevant documents

• Acknowledge and enter customer orders into system

• Maintain accurate status updates of shipments, including in-transit notifications and the estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Informing customers of receipt, prices, inventory, shipping dates, and delays

Minimum Requirements:

• Excellent communication skills, both verbal and written

• Task oriented – organized with good follow up skills

• Knowledge of office and administrative practices and principles

• Positive attitude, eager to provide great client service experience

• Ability to work full-time, 40 hours per week

• Proficient in basic computer skills

• Experience with an ERP system would be preferred

About Us

Maple Leaf Ropes is a leading manufacturer and supplier of some of the biggest rope and gear brands in North America; we are actively seeking an Administrative Associate/Customer Service that will bring our team to the next level!

Job Type: Full-time

Salary: $17.00-$20.00 per hour

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (preferred)