Objectives & Measurement
Key Responsibilities and Specific Accountabilities:
Serve as primary contact for entry of spare parts orders
Audit purchase orders to ensure the proper discount has been applied and verify that all commercial terms and conditions, shipping terms, credits, and taxes are in accordance with company policies
Process spare parts orders
Email all order acknowledgements to customer
Expedite parts as needed and follow up with the Customer, Rep or Distributor
Provide shipping info for rush orders
Generate and manage spare parts sales quotes, updating them based on customer changes
Submit cost updates and item reactivation requests, reviewing the results for accuracy before submitting for sale price determination
Manage all areas of the spare parts requirement for assigned territory and provide feedback to the Customer
Follow up, review, and maintain credit card orders, held orders, ship complete orders, and late orders
Maintain and monitor order dates for a possible earlier shipment than promised
Serve as primary contact for all Customer Master updates, ensuring data integrity
Generate and manage approved Return Material Authorizations (RMA) and issue credit at the end of the RMA process
Generate credit memos
Generate invoices for progress payments and shipment of spares from remote warehouses
Provide customer assistance
Serve as backup for Customer Service Representative(s) when out of the office
Work with Engineering and Purchasing to provide quotes and order fulfillment as it relates to pump retrofit to mechanical seal configuration
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
Job Knowledge / Education and Qualifications
The details described here are representative of those that an employee needs to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
2 years of experience with either client services and/or key accounts management
Associates degree and/or four-year degree preferred
Experience within a manufacturing environment is preferred
SAP Knowledge preferred
Must have experience with:
Reviewing purchase order terms and pricing
Managing customer/client accounts
Working with account management database systems
We take pride in providing a quality workplace and promoting equal opportunities for all.
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