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Cotton On Group Hiring for Service Desk Analyst – Support Services Global Support Centre Job at Geelong Full Time
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ABOUT US
To ‘Cotton On’ to something means to understand or discover the potential of a great idea. As a Group, we’ve always believed in big ideas matched with a fierce will to bring them to life. In 30 years, the Cotton On Group has grown to become Australia’s largest value fashion group, with seven brands in 20 countries across the world, driven by a team of over 20,000 passionate people, and growing.
We make the most of today and always look to tomorrow for new and exciting opportunities. We get involved, roll up our sleeves and make things happen. Join our team in our shared belief that we can make a difference to the lives of everyone we touch – from our backyard to the world.
ABOUT THE ROLE
We are looking for a Service Desk Analyst to join our team. The Service Desk Analyst supports all users in Cotton On Group’s (COG) global Information Technology (I.T.) business operations – covering all offices, stores and distribution centres. You will be accountable to provide high quality, reliable and efficient phone based IT support, working closely with other IT teams to provide seamless customer service. Primary focus will be to restore service or provide workarounds, secondary focus will be to resolve root cause issues. Working closely with internal customers, you will aim to understand business needs and ensuring that these remain a primary focus. You will work alongside the Service Desk Manager and Senior Service Desk Analyst to govern global standardised policies, processes and procedures that define how I.T executes its daily support. If you are someone who is passionate about providing realiable I.T service to a global team, then apply now.
SKILLS AND EXPERIENCE
- Demonstrated experience in an I.T service role
- Effective problem solver with aptitude and interest in developing and applying skills in
o IT Desktop, Hardware, software and printers
o POS system basic troubleshooting of POS, modems, cash up drawers and EFTPOS
o Basic troubleshooting knowledge of enterprise systems such as ERP, HR, Payroll and Distribution Centre systems
o Basic understanding of Windows operating systems, WIFI, ADSL & VPN
- Experience in using one or more ticketing systems and is aware of various ticket categories such as service desk requests, incident and problem
- Experience in resolving high level technical problems quickly and clearly to a customer via phone or in person
- Exposure to work in a roster based environment
- Experience in documenting procedures and training materials
- Proven experience in being customer focused: ability meet customer needs; build productive customer relationships, taking responsibility for internal stakeholder satisfaction.
OUR CULTURE
Here at the Cotton On Group our people are at the heart of everything we do. We are surrounded by great minds that inspire us, every single day. We are a close knit bunch who encourage and support each other to achieve big things.
On top of this, we know our future success depends on making responsible decisions. Through our Cotton On Foundation, the philanthropic arm of the Cotton On Group, we truly believe we can create meaningful change – and that this is the right thing to do. Our people are our #1 Cotton On Foundation ambassadors and have the opportunity to make a real difference to the lives of thousands of people.
BENEFITS
We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
- A world class office with a wellness centre including a state of the art gym with the latest equipment, Pilates classes, personal trainers, onsite osteopath and beauty therapists.
- Flexible working hours with opportunities to work from home (where possible)
- Option to enrol your children into our world class, onsite Cotton On Childcare.
- In-house café with chef prepared healthy meals, coffee and snacks. There are even take home meals if you have started late and aiming to finish late.
- Team days and events to celebrate our work
- Do you have a dog? Bring them into the office. We love them!
- We have an internal website dedicated to all the amazing team benefits on offer
ABOUT US
ABOUT THE TEAM