Linewize by Family Zone Hiring for Education Monitoring Analyst (Remote) Job at Leeds, England Full Time

Want to deliver tech with purpose, with people who care?
Join us in our mission to create solutions that help keep children safe online.

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What’s the opportunity?*
We are looking for Education Monitoring Analysts to provide human moderation support for our Smoothwall Monitor Managed Service offering. You’ll work within our Customer Success team to review the online activity of students in the UK, USA and Australia, identify safeguarding risks and contact Designated Safeguarding Leads (DSLs) within schools as necessary. The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions. You will be expected to work shifts as part of a 24/7 team, working from home out of business hours.

Here’s how you’ll do it:

• Reviewing content flagged as requiring human moderation to assess category and risk levels
• Providing human insight and quality assurance to automated assessments of safeguarding content
• Collaborating with colleagues as necessary to resolve content reviews as a team where necessary
• Escalating reviews to supervisors when deemed necessary
• Calling school Designated Safeguarding Leads (DSLs) when required to advise of high-risk activity
• Providing proactive feedback on any emerging trends

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Who are we?*
As the K-12 market leader, Smoothwall provides cutting edge, on premise and cloud-based technology for UK schools, colleges and MATs to keep their students safe online. We exist to protect and support every child’s digital journey by leveraging industry-leading technology to protect 18,000 schools and close to 10 million students worldwide. With our UK head office in Leeds, our parent company, Family Zone Cyber Safety is headquartered in Australia, with operations throughout the US and New Zealand, we’ve grown fast and employ over 350 people. We’re all proud of our incredible journey so far …and the best is yet to come. That’s where you come in!

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What will you bring?*

• A good understanding of English
• Very IT literate with a good knowledge of social media, online games & apps used by young people
• Familiarity with online culture and norms
• Quick decision-making skills
• An ability to remain calm and empathetic when under pressure or dealing with difficult situations
• A strong work ethic and ability to stay focused for extended periods
• Excellent customer, interpersonal, and communication skills (verbal, literacy, numeracy)
• Strong team player with the ability to work on own initiatives with creative ability to solve problems
• Ability to work in a fast paced environment.

Desirable

• Previous web / content moderating experience
• Previous experience of working with vulnerable situations

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You’ll have*

• Passionate about helping keep our users safe
• A strong team player

• Focussed on a culture of continuous improvement
• High attention to detail while meeting quality and productivity goals

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Why choose Smoothwall?*
In this role, you can expect:

• Employee share scheme
• Enhanced holiday & family leave
• Tech allowance
• And much more

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More importantly, you’ll..*

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Deliver tech with purpose…*
We exist to protect and support every child’s digital journey. So whatever you do here, that’s your job. Every line of code you release, every meeting you attend, It’s all to empower parents and schools to help children thrive. It feels good to do good.

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With people who care…*
You’ll work with motivated, curious, talented people who love solving problems and moving the dial. Our team knows the importance of what we do and we care about growing and winning together. You do too? Come and join us.

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Through work that you love…*
We don’t do boredom or ‘same old’, we try new things, ask questions, challenge and discover new solutions. Here, your voice will be heard, your ideas will be shared, and you’ll be encouraged to try, fail, learn and go again. Because that’s how we win.

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And a career that you own…*
We move fast. We need to, to keep children safe online. That means no passengers. It also means no one’s just a number. Here, you’ll be supported to take ownership and make things happen. That’s a huge opportunity. Come and grow your skills, your impact and your career.

Sound like you?
We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity. At this stage we are only accepting applications from those with full working rights.

Shortlisting will commence immediately.

Job Type: Full-time