Restore Physiotherapy New Westminster Hiring for Receptionist/Office Assistant at New Westminster, BC Full Time

We are looking for a warm, professional and enthusiastic person to join our team as a receptionist/office assistant. We are a small physiotherapy clinic that prides ourself on providing exceptional care for our patients and creating a welcoming, inclusive and supportive environment for our team and our patients. Our team is passionate about what we do and we love to learn and grow – we are looking for someone like-minded to learn and grow with us.

Job Responsibilities:

• help each person who enters our space feel welcome and at ease
• schedule appointments, bill patients and collect payment. We use the Jane App clinic software
• process billings to insurers
• correspond with insurers (ICBC, MSP, extended medical companies), other medical professionals and law offices
• correspond via phone, email and fax in a professional manner; accurately field questions about the clinic and our practitioners
• end of day balancing of payments
• assist in managing clinic inventory and ordering of supplies
• fold and restock laundry and manage our laundry delivery service
• manage social media accounts
• light cleaning of the reception area

Qualifications/Attributes/Experience Required

• excellent interpersonal and communication skills, both in person and in writing
• exceptional customer service skills: compassionate, warm & welcoming
• able to exercise discretion and confidentiality in dealing with patient records
• strong organizational and problem solving skills
• able to effectively prioritize tasks and multi-task
• able to work well with minimal supervision
• strong computer skills and accuracy in data entry, appointment scheduling and sales reconciliation

• the following are assets:
• 1) experience working at a physiotherapy clinic or other health/medical clinic

• 2) experience with direct billing to insurers and extended medical companies
• 3) experience with the Jane App clinic software
• 4) Medical Office Assistant certification and/or equivalent experience or education

Hours of Work:

• Up to 40 hours per week (negotiable). Specific schedule has some flexibility and will be organized at time of hire. Weekdays only.

Please send your resume with a cover letter highlighting your strengths and outlining your availability and expected hourly wage. Only successful applicants will be contacted for an interview.

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Job Types: Full-time, Permanent

Salary: $18.00-$20.00 per hour

Benefits:

• Company events
• Extended health care
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All of our staff are fully vaccinated and all of our staff and patients wear masks. There is a plexiglass barrier at the reception desk. We maintain a high standard for infection control and disinfection.

Ability to commute/relocate:

• New Westminster, BC V3L 5H1: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Front desk/reception: 1 year (preferred)