Banff Jasper Collection by Pursuit Hiring for Front Desk Agent, Jasper Lodging at Jasper, AB Full Time

What will be your daily pursuit?:
Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.

What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe

Work experience in an iconic, unforgettable, and inspiring location

Free access to Pursuit attractions for staff and family, send a friend at half the price!

Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences

A safe work environment with structured COVID procedures and vaccination policies

The chance to work in an inclusive culture and make life-long friends

Access to subsidized mental health and wellness resources

Opportunities for career growth or future work at other Pursuit locations

Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:
Process telephone calls

Process group arrivals and departures

Register arriving guests and assign rooms

Process guests’ departures, calculate charges and receive payment

Take, cancel, and change room reservations

Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required

Refer major guest complaints to Hotel Manager or Front Desk Supervisor

Balance cash and complete balance sheets, cash reports and related forms

Provide information on hotel facilities and services, and local points of interest

Arrange services required for guests with special needs

Provide information regarding room status and special guests to other departments

Learn the Emergency Response Manual thoroughly

Learn the Night Audit procedures.

Perform related Front Desk duties as directed by Supervisor

What skills and experience do you need for this job?:
Previous experience or education an asset

Neat and clean in appearance and work habits

Pleasing, outgoing personality

Knowledge of languages is considered an asset

Ability to accept direction

Solid understanding of guest service principles

Good communication skills

Knowledge of computers, will train

Typing skills an asset

Ability to work within a Team

To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:
This fun summer job runs from April 15, May 1 or May 15 until October 15, 2022.

Full time, permanent positions are also available.

Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!

Independent. You’ll spend your days in and around National Parks

Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi

Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

#HCAB

EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.