Dodd’s Furniture and Mattress Hiring for In-store Customer Service Agent at Nanaimo, BC Full Time

Do YOU like helping people? We live for it! Dodd’s Furniture & Mattress is Vancouver Island’s #1 independent furniture retailer. Locally owned and family-operated, since 1977, we’re seeking an in-store Customer Service Agent to join our team.

Job Description

Our associates specialize in helping Island families find the perfect furniture and accessories to match their lifestyle & budget. When it comes to providing an unparalleled shopping experience, critical thinking is a must. If & when problems arise, your primary focus is to treat all customers with the utmost respect.

Qualifications

Acting as a direct liaison between Dodd’s Management Team and our valued customers, duties include:

Greeting all guests upon arrival in a professional manner, thus immediately addressing any concerns they may have.

Attending to all incoming Customer Service inquiries received via phone/email, website or social media channels.

Thoroughly investigating all claims, so that any purchasing discrepancy, inventory and/or delivery issue may be resolved in a timely manner to everyone’s satisfaction.

Increasing personal product knowledge, continuous learning and acknowledgment of current sales techniques & promotions.

High-energy, people-pleasers are encouraged to apply! You do not need sales or retail furniture experience to be successful in this position. We’ll provide you all of the necessary tools you will need.

Effective, respectful communication between all internal departments, staff members and external vendors is a must. Basic computer skills and a min. high school diploma is required.

Experience in “high customer expectation” work, such as serving in food and beverage, hotels or hospitality may be helpful, but is not required. Excellent time-management skills, attention-to-detail and impeccable follow-up will be required throughout your 40-hour work week.

Additional Information

Competitive benefits package offered after 3-month probation period. Don’t miss this great opportunity to join our extended family here at Dodd’s Furniture & Mattress. If this sounds like you, APPLY NOW! Please note: Only those shortlisted will be contacted.