Credit Acceptance Hiring for Senior Quality Assurance Analyst, IT Collections – Work From Home Available Job at Southfield, MI Full Time

As a Senior Quality Assurance Analyst, you will ensure information systems, products and services meet organization standards and end-user requirements. Help the developers understand, filter and prioritize application defects, along with minimize production support incidents. You will develop, maintain and execute manual testing for user requirement validation, integration, regression, performance, and usability testing. You will develop and update strategies to effectively perform quality assurance testing.

• This position will work from home; occasional planned travel to an office location may be required. However, this position is permitted to work at an office location if requested by the team member.
• Develop, maintain and execute test plans, test scenarios, and test scripts to validate the proper implementation of user requirements.
• Provide feedback to Business Analysts on artifacts created during the Analysis phase of projects
• Creating best practices regarding test strategy, test library, and defect management.
• Coordinate and participate in reviews of test cases and scripts with stakeholders as required.
• Write SQL scripts to extract data from various databases and systems and compare as part of testing validations.
• Ensure the accuracy of data and reporting of data, in terms of content and design by researching and identifying sources of errors.
• Maintain documentation of test results to assist in debugging and modification of software.
• Identify and document defects and participate in the prioritization of correcting defects.
• Recommend and implement process improvements.
• Gather and report QA performance metrics that identify QA activities efficacy and QA process meetings.
• Respond to emerging issues with a high sense of urgency.
• Identify risks and recommend process improvements.
• Recognize upstream and downstream impacts; communicate effectively (verbally & in writing).
• Learn the business process your application supports so your testing will better support the business.
• Decrease incidents and increase uptime of the department’s products

• Elicitation Techniques: Engage PMO, Product and stakeholders from multiple departments to build a shared understanding of the opportunity.
• Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
• Requirements Management: Plan, execute, monitor, and control any or all of the work associated with requirements elicitation and collaboration, requirements analysis and design, and requirements life cycle management.
• Technical Domain: Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.
• Testing Techniques: Understand the range of testing techniques available well enough to select the most effective test procedures.

• Bachelor’s degree
• 5+ years of experience in Software Quality Assurance
• Experience mentoring and leading other team members
• Solid understanding of principles, practices, and procedures of Software Quality Assurance
• Ability to write advanced level SQL to help analyze data
• Analytical and problem-solving skills
• Ability to effectively prioritize and execute tasks in a fast-moving environment
• Willingness to participate in an on-call rotation
• Excellent listening, interpersonal, written, and oral communication skills

• Experience with using test automation tools to enhance the testing process
• Experience using project tracking tools (e.g. Jira, Confluence, ServiceNow, TFS)
• Financial Services Industry experience
• Demonstrate a primary motivation and capability to ensure software quality
• Ability to focus and attention to detail
• Be effective at providing feedback to improve the performance of the team
• Be receptive to ongoing feedback aimed at improving your performance
• Be a quick thinker, with an ability to understand and interpret information promptly and effectively
• Be organized, with ability to multi-task and prioritize multiple requests

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department