Caterpillar Hiring for Product Service Engineer at Alberta Full Time

Job Description:
Your Work Shapes the World

Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer’s needs. Join us.

Job Description

Caterpillar Minestar Solutions Division is currently seeking the expertise of a Command for Hauling – Product Service Engineer to be located in Alberta, British Columbia or Ontario. As a Product Service Engineer, you will have a significant impact on the productivity & overall product quality of a global fleet of Autonomous Trucks. You will drive customer satisfaction through the process of product problem issue resolution for the MineStar program software and onboard machine hardware. Service Engineer will work with MineStar Technology Customers, Caterpillar Dealers, and diverse cross-functional teams within Caterpillar to install & commission trucks, investigate, troubleshoot, and diagnose issues to implement Corrective Actions. You will utilize your Customer Relationship skills to drive high-quality results with urgency & velocity. You will build strong product knowledge and product support skills to expand your existing skillset. The team is also engaged in Warranty Investigations, Service documentation, Continuous Product Improvement (CPI), New Product Introductions (NPI) and Product Field Follow Testing and Validation.

Job Duties:
Provide hands-on product expertise to complete problem analysis, communicate corrective actions, and escalate priorities to key stakeholders on MineStar Hardware and Software Issues.

Utilize standard support processes to respond, restore, and resolve issues.

Advocate on behalf of the Customers and Dealers to resolve Product Issues with the Product Development Engineering teams.

Create and maintain a supportive environment that facilitates issue diagnostics and customer connectivity.

Create and report product improvement ideas including functional enhancements and supportability improvements.

Participate in assigned New Product Introduction (NPI) projects.

Support and implement assigned MineStar Product Field Follow Testing and Validation programs.

Participate in the development of service documentation and publications associated with the Command for Hauling MineStar Technology Solution.

Periodically travel to Customers’ and Dealers’ facilities to provide technical assistance.

Engage with the teams on Product related Incident Investigations as required.

Generate system and site reporting and metrics as required.

Provide Coaching and Knowledge Sharing to new or upcoming members of the team and those associated with support of the MineStar Technology Solution.

Basic Qualifications:
Bachelor’s Degree in Computer Science, Electronics or Electrical or Mechanical Engineering, or equivalent experience.

5 plus years of job-related technical experience.

Top Candidates will also have:
Experience in providing first-call technical support for enterprise-level applications directly with customers.

Experience in providing problem management and root cause analysis for complex applications.

Ability to work independently & as a functional member of a global team.

Experience in Coaching and building a natural process of Team Development through Knowledge Sharing.

Be a self-starter who takes initiative to accomplish tasks.

Experience with Mining or Heavy Construction equipment, particularly in a technical capacity (preferred but not required).

Advanced Windows Server VM knowledge and experience.

Experience utilizing SQL Server, Oracle, TCP/IP networking, Microsoft client, and server platforms.

Additional information:
Availability and desire to travel domestically and/or internationally to dealer locations and customer mine sites – Up to 15%.

ENVIRONMENTAL CONDITIONS – This position requires open pit mine site support work. The selected applicant will be required to complete and pass regulatory open-pit mine safety training, and travel to and work in open pit mining environments. Time spent in a mining environment would typically include a single workweek with daily work in the mining environment. This job role is performed during normal day shift hours but does include some off-shift and weekend rotational responsibilities

The position is home based in either Edmonton, Ontario or British Columbia.

Neither domestic relocation assistance nor sponsorship are available.

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX,

Share purchase plan and Pension) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Canada. which can be found through our employment website at www.caterpillar.com/careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Caterpillar is an Equal Opportunity Employer (EEO).

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