Ministère du Procureure général Hiring for CUSTOMER SERVICE OFFICER (2 FRENCH + 4 ENGLISH) at Toronto, ON Full Time

The Landlord and Tenant Board is part of Tribunals Ontario. TO is an organization of 14 independent adjudicative tribunals helping people and businesses resolve disputes in the social, property assessment, safety and licensing sectors.

Each year our tribunals receive and resolve nearly 100,000 cases – providing fair, accessible dispute resolution to thousands of Ontarians.

About the Landlord and Tenant Board (LTB)

The LTB is a quasi-judicial tribunal which, through its mediation adjudication services, is responsible for resolving landlord and tenant applications filed under the Residential Tenancies Act, such as disputes between residential landlords and tenants and eviction applications filed by non-profit housing co-operatives.

The LTB also provides information about its practices and procedures and the rights and responsibilities of landlords and tenants under the Act.

Why work for the Ontario Public Service?

The Ontario Public Service (OPS) is committed to be an employer of first choice, creating a positive and inclusive work environment.

We support career and leadership development, invest in learning opportunities, and recognize team and individual achievements, and support flexible work arrangements.

The Ontario Public Service offers a competitive compensation package. To learn more about the compensation package for this position, please visit the Ontario Public Service Employee Union website http://www.opseu.org for a copy of the current collective agreements.

Want more Information?

Visit https://www.tribunalsontario.ca website for additional information about our services.

The Opportunity:
Are you a customer service oriented individual who wants to be on the front line providing comprehensive information and options to empower Landlord and Tenant Board clients in difficult situations? Would you enjoy working in a fast paced, high volume, dynamic organization? If so, consider this opportunity with the Ministry of the Attorney General at the Landlord & Tenant Board!

What can I expect to do in this role?

Within a virtual call centre and in-person over the counter, you will:

• provide comprehensive information, education and assistance to the public regarding the rights and obligations of landlords and tenants under the Residential Tenancies Act including rent regulation issues and application procedures
• outline options to clients in difficult situations
• accept and process applications and fees
• review, verify and process draft Orders in a case management system
• proofread Orders for clarity and verify mathematical calculations

How do I qualify?

Mandatory (for bilingual positions only)

• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Customer Service and Communication Skills:

• You have experience working in a call-centre environment and providing service to clients in person
• You can respond to upset clients and handle difficult situations with tact and diplomacy
• You have good listening skills and are able to find solutions to problems
• You are able to communicate with staff and clients well both in writing and verbally
• You have experience preparing various documents such as draft legal documents
• You can explain information well over the phone or in person

Other Essential Skills:

• You are able to analyze and evaluate information
• You can interpret and apply legislation and work in a judicial and quasi-judicial environment
• You pay strong attention to details and can set priorities and multi-task well
• You are well organized and can work with changing priorities and still meet deadlines when under pressure
• You are able to work with databases and other software programs to produce various documents such as letters and draft Orders
• You have demonstrated cash management and revenue intake skills to accept and process applications and fees

OPS Commitment to diversity, inclusion, accessibility, and anti- racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:Address:
1 Temporary – PartTime, duration up to 12 months, 255 Albert St, Ottawa, East Region, Criminal Record Check

1 Bilingual Temporary, duration up to 12 months, 2275 Midland Ave, Scarborough, Toronto Region, Criminal Record Check

1 Bilingual Temporary, duration up to 12 months, 25 Grosvenor St, Toronto, Toronto Region, Criminal Record Check

2 Temporary, duration up to 12 months, 150 Dufferin Ave, London, West Region, Criminal Record Check

1 Temporary, duration up to 12 months, 3 Robert Speck Pkwy, Mississauga, Central Region, Criminal Record Check

Compensation Group: Ontario Public Service Employees Union

Understanding the job ad – definitions

Schedule: 3

Category: Customer and Client Services

Posted on: Monday, May 16, 2022

Note:
This ad is also available in French.

In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

E-AG-179087/22(6)