GeoComply Hiring for VP Sales and Customer Experience at Vancouver, BC Full Time

Are you ready to take a seat the top-table of a Pre-IPO Unicorn and play a leading role in creating a Global Powerhouse in digital security? Are you at the top of your game in Sales & Customer Relationship Management and also able to bring a team of young and talented execs up to your level too?

At GeoComply, our mission is to empower the future of digital trust. We operate at the center of a new generation of cybersecurity companies, leveraging today’s geolocation data to make better risk-based decisions. Working as a critical piece of the security infrastructure for some of the world’s largest tech companies like DraftKings, FanDuel, the BBC and Akamai, we are the global market-leader for compliance-grade geolocation data and a critical piece of the decision engine. We have big plans in the next few years, including a targeted IPO and various M&A opportunities.

At the heart of it all is people – we are deeply committed to creating and sustaining a world-class experience for our employees, customers, and partners.

This person will ideally be located in one of GeoComply’s primary North American hubs (Vancouver, Las Vegas, Montreal, and New York City); but we will consider excellent remote candidates

Job Summary

The VP of Sales and Customer Experience will be responsible for developing systems and processes to scale our account management and sales functions to ensure market share is retained as well as to drive product expansion into existing and new customers/markets. Leading the client-facing teams globally; your mission is to ensure the company’s success through customer-centricity, professionalism, and commercial smarts.

What You Will Be Doing

“Make everyone’s best better!” – Mentor the account management and customer success teams on customer-centricity, professionalism, culture, and commercial success.

Develop relationships with Tier 1 clients and create strategies to maximize our value and expand GeoComply’s presence in their business

Work closely with the Product team to “bridge the gap” such that your customer-facing teams can communicate the unique and important needs of our clients to ensure their needs are integrated into the product roadmap – and that our customers understand the benefits to them of those features.

Responsible for revenue targets with the goal of developing short-term and long-term sales strategies including revenue forecasting

Create connections for our clients across GeoComply’s customer-facing groups such as account management, customer success, training, onboarding, reporting/data analytics and fraud management.

Create accountability by developing metrics and monitoring data, engagement, and performance; analyze changes to revenues/margins and drive strategic discussions and appropriate actions as necessary

Guide clients through the process of identifying and selecting additional GeoComply’s tools and services

Streamline resources and communications, create SLAs and best practices to ensure proper, engagement, records and service levels are maintained

Understand the company’s overall strategies and purpose and align revenue strategies to ensure continual enhancement of company performance

About You

High performance leadership. You enjoy supporting people to help them reach their full-potential and you are constantly looking for ways to be a better leader.

Strive for excellence. You set high standards for your own performance as well as your team’s performance and are always looking for ways to improve.

Accountable. You take responsibility for your actions and deliverables by following through on commitments and making sure others do the same.

Problem-solving. You are able to identify issues, obstacles, and opportunities and then develop and implement effective solutions.

Creativity. You are an original thinker and have the ability to go beyond traditional approaches.

Exceptional communication skills. Whether it is written or verbal, people know what you mean, what you are asking for, and what is expected

Let us share why we think you’d love working with us.

We have a track record of success and a vision and a plan for a promising future. GeoComply has close to 100% market share for player location regulatory compliance in the US gaming space. And we have fuelled that momentum with the expansion into new markets – media & entertainment and fintech.

We are proud of our values and we live them in all of our actions, conversations, and work: There’s always a way; Together we can do more; Aim higher. Then higher; Act with integrity; For the greater good.

We are proud to be part of a global team that develops award-winning solutions for some of the world’s largest and most innovative companies.

We will support you on your learning journey. We invest in employee career growth and development. Our learning & development commitment includes leadership and technical development, a substantial budget for education and training, as well as dedicated work hours for self-study.

We care about our team. Our GeoComply team is talented, has a bias for action, and is known for their positive attitude and energy. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits package.

We care about giving back to the communities in which we live and work. GeoComply supports a broad range of community initiatives through donations and employee volunteer activities.

We know that work can be fun. We take the time to create employee events and experiences where everyone can connect and celebrate.

Now What? Send us your resume and a cover letter. We Can’t Wait To Meet You.

At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought has led to connection, innovation, and our company’s success. We welcome applicants of all backgrounds, experiences, beliefs, and identities.