About You
You have a proven ability to work effectively in a team environment and enjoy working collaboratively with others to achieve goals and objectives. You have well-developed interpersonal and communication skills, and maintain high quality work standards, productivity and service. You understand the importance of creating and maintaining a culturally sensitive environment including respecting the diversity of inmates, staff and other stakeholders.
About the Role
The key purpose of the Administration Assistant is to provide high level administration support to the Clarence Correctional Centre. You will answer telephone calls professionally, redirecting or taking messages and using initiative to deal with queries. You will deliver assistance in a polite, clear, well-spoken and calm manner in all circumstances whilst maintaining the confidentiality, security, privacy and integrity of the operations and communications. As an Administration Assistant your duties will support the following areas Reception, Visits Processing, Senior Management Team, Trust Administration and Admin Back Office at various stages.
To be successful in this role, you will have: Certificate III or IV in Business Administration (desirable) with the ability to undertake if required Experience in a similar role providing administrative support within a highly sensitive and confidential environment Experience in compilation of correspondence, minute taking and compilation of statistical data Demonstrated experience in maintaining computerised and manual information and/or recording systems Knowledge and experience in the use of Microsoft Office applications, in particular Excel, Word and PowerPoint Knowledge and experience in the use of computer software systems The ability to effectively communicate in both oral and written forms to a wide range of internal and external stakeholders The ability to prioritise and manage competing demands to meet deadlines A high degree of accuracy and attention to detail Well developed communication and interpersonal skills Maintain a high level of integrity and ethical behaviour
About Us
We have been operating correctional services in Australia for almost 15 years. As a prison operator, safety and security is always our first priority and the new Clarence Correctional Centre is no exception. Newly opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.
At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world’s best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.graftonserco.com.au
About NSW Mid-North Coast
Located on the beautiful NSW Mid-North Coast approx. 6 hours’ drive from Sydney and 4 hours from Brisbane our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants and friendly community towns. Our region has something to offer everyone from trail walks in National Parks, ocean adventures, sporting, relaxation and a vibrant culture. With recent Pacific Highway upgrades and investment in infrastructure, and with affordable housing and access to good schools and recreation options, you can select the ideal community location for your next career move with your family. Our closest communities are Grafton set on the Clarence River or if you are looking for that beach lifestyle consider Yamba, Woolgoolga, or Coffs Harbour with additional smaller beach communities along the way that all offer something unique.
Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now .
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (Networks) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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