FedEx Express Canada Hiring for Customer Service Contact Centre – EXTERNAL POSTING at Mississauga, ON Full Time

Locations:
5985 Explorer Drive

Mississauga, Ontario L4W 5K6

Canada

****THIS IS AN EXTERNAL JOB POSTING

Interested FedEx EMPLOYEES, PLEASE APPLY INTERNALLY ON REQ RC506718 by 11:59PM Fri May 6, 2022, this posting for external candidates only.

FedEx Express Canada has open Full Time Customer Service-Call Center positions in our Mississauga ON location.

Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment.

As a result, FedEx Express Canada has consistently been ranked in the top 50 Best (Platinum) Employers in Canada survey by Aon Hewitt and also placed amongst the 20 most respected brands in Canada.

Position Summary:
To guarantee a positive customer experience to all customers with both FedEx Express and FedEx Ground services on an international and domestic scope. The incumbent will identify customer needs and provide the best solution. In addition, they will also be responsible for promoting continued sales and generating potential incremental revenue wherever possible as it relates to both Express and Ground services. May be a subject matter expert on all matters pertaining to FedEx Ground shipments. May be the primary contact for all written responses to Contact Us website inquiries and requests for written apologies.

Required Knowledge, Skills and Abilities:
College Diploma preferred.

Knowledge of FedEx Express and Ground products and services preferred.

Knowledge of Canadian Customs regulations preferred.

Must be able to operate in a PC Windows environment and achieve minimum thresholds on mandatory testing and training.

Excellent interpersonal and verbal communication skills.

Good analytical and problem solving skills.

Good negotiation skills.

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment.

Willingness to be flexible and work different schedules and holidays based on business needs.

Experience in related global customer service applications preferred.

In the province of Quebec, must be bilingual (French and English

NOTES:

• You must have a dedicated work space to work in that can accommodate a small PC, keyboard, mouse, two (2) 23-inch monitors, etc.. You are required to have wired internet connection, and your own internet provider.

A cellular phone with a data plan is also required to access our systems.

Availability and Scheduling – Attendance is mandatory!

Hardware Pickup at HQ Mississauga: Tuesday June 14, 2022

Virtual Orientation: Wednesday June 15, 2022 starting at 1000 EST

First day of Virtual Training Thurs June 16, 2022

3 Phases of Training (paid for hours spent training), Training is being conducted remotely,

1st Phase Mandatory Training –Start 10 AM, End 1800 PM EST

Thursday June 16, 2022 – Friday July 8, 2022 (Monday to Friday)

Monday July 11, 2022, to Friday July 22, 2022 (1000 to 1830 EST)

2nd Phase Mandatory Training

Wednesday August 3, 2022 to Friday August 12, 2022

3rd Phase Mandatory Training

Tuesday September 6, 2022 to Friday September 9, 2022

Notes: Once Completed all Formal Training

Hours will vary between 07:00AM to 19:00 PM, Mon to Fri OR Mon to Sat with one (1) day off during the work week.

Working remotely from home is subject to change, as we are not sure what the business needs will be in once our ‘Back to Office’ team has determined when we can return to working in the office.

***If Successful Obtaining A Position, You Must Accept A Minimum Tenure Of 1 Year In The Customer Experience Organization Before Applying On Positions Outside Of The Customer Experience Organization.

ADDRESS: 5985 Explorer Drive Mississauga ON

WAGE: $18.91 / hour -Weekly pay checks, Benefits package, Employees Discount, Tuition reimbursement

Total Rewards Package:
FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:

Benefit plans: medical, health, dental, orthodontics, vision, etc.

Pension plan

Education assistance / tuition reimbursement

Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery

Diversity

Vacation

Discounts: travel & entertainment, health &lifestyle, home & auto and electronics

IND02

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver’s license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver’s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered