Distribution International Hiring for Customer Service Representative – Crossroads C&I Edmonton AB at Edmonton, AB Full Time

DI is a leading distributor of insulation, related specialty fabricated products, HVAC, and safety supplies in North America. Our Houston-based company has over 90 locations throughout the United States and Canada that allow us to provide products and service to our customers worldwide. As part of the DI family, you will have the opportunity to enhance your career and shape your future as we grow together.

Objective

As a Customer Service Representative, you will provide exemplary customer service for all internal and external customers by utilizing in-depth knowledge of our products, programs, and team members within the organization. The role of a CSR is based in a distribution branch setting and provides a wide scope of work in the areas of customer service, inside sales, warehouse, basic operations, and some administrative support. This key role provides individuals with the opportunity to learn and grow with the organization, and the ideal candidate will have a working background in industrial insulation, building materials, and/or the plumbing/HVAC industry.

Essential Job Functions

Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in)

Receive and process sales calls, quote requests, and product orders through delivery

Take ownership of customer relationships and upsell products

Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders

Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders

Maintain knowledge of physical inventory, availability, and pricing

Coordinate delivery to customers by arranging trucking routes to meet customer expectations

Manage negotiations of customer quotes and proposals

Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management

Occasionally attend client sites with sales representatives

Support customers with company return goods policy

Arrange direct and/or hot shot deliveries to correct customer problems

Process credit card transactions

Assist in physical inventory with other branch personnel

Help with warehouse duties such as operation of forklift, picking, and packaging orders

Participate in special projects as requested by management

Requirements

Some College – Associates Degree preferred

1-2 years of business to business sales experience

Experience with full MS Office Suite

Strong communication, organization, multi-tasking, and time management skills

Solid problem solving and consultative skills required

Ability to work in a fast-paced team sales environment with minimal supervision.

Physical Requirements

The work is performed in a general office environment and in a non-climate controlled environment with moderate noise level. This job frequently requires the employee to stand, walk, sit, use hands, climb stairs, climb portable ladders to heights of up to 15 ft., balance, stoop, kneel, push, pull, reach overhead, read, talk, or hear. The employee must lift and/or move up to 50 lbs. Specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee should never attempt to lift more than 50 lbs.

Crossroads C&I welcomes and encourages applications from people with disabilities. Accommodations for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. If you are a person with a disability and have questions or would like help with your application, please contact 416-241-8663 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position