Guest Services Agent Full Time NEW

Come… Enjoy… Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends, if required and be able to work rapidly during busy periods while remaining calm and professional

Education And Experience

• Oversee and participate in the prompt and courteous dealings of all guests as necessary.
• Delivering luggage to guest rooms
• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms and deliver items to guests at their request
• Follows shift checklists to ensure all duties are completed in a timely manner.
• To achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complaints are acted upon in accordance with hotel and company policy.
• To assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy.
• Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
• At all times projects a favorable image of the Grey Eagle Resort and Casino to the public
• Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.

Knowledge, Skills And Abilities

• 1 – 2 years experience in a server capacity working in a fast paced environment.
• Excellent interpersonal and communication skills are required in order to promote and deliver impeccable service and standards at all times.
• Possess excellent interpersonal, communication and organizational skills; strong verbal and written communication skills are required as well as attention to detail.
• Ability to work and thrive in a team oriented environment, and be able to function independently also.
• Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
• Must be available for shift-work.
• Must be able to stand or work on feet for long periods of time.
• Must be aware of and able to work in a smoking environment.
• May require lifting weight of up to approximately 50 lbs.

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut’ina Nation members.