Entry Level – Case Manager- $18.00 – Case Load 30 clients Full Time NEW

About The Position

Requirements

• Advanced written, verbal, and interpersonal communication skills, including negotiation and advocacy.
• Proven ability to assess complex situations and make sound, client-centered decisions under pressure.
• Strong organizational and case management skills with attention to documentation and follow-through.
• Ability to maintain professionalism and composure while managing crisis situations.
• Commitment to a solution-focused, outcomes-driven approach and a clear intention to support client success.
• Associate’s degree in social or behavioral science or related field and minimum of one-year of social services experience, or equivalent relevant work experience.
• Working knowledge of community resources.
• Possess a State of Arizona Level One Fingerprint Clearance Card.
• Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills.
• Arizona Driver’s License and a clean driving record for the last 3 years free of traffic/moving violations, suspensions and/or revocations.
• Must pass Behind-the-wheel certification within 90 days of employment.
• CPR-First Aid certification within 90 days of employment.
• Naloxone (Narcan) training within 90 days of employment.
• Non-violent crisis de-escalation certification within 90 days of employment.

Nice To Haves

• Bilingual in English and Spanish.
• Experience with the Homeless Management Information System (HMIS).

Responsibilities

• Conduct in-depth client interviews and orient individuals to the program.
• Evaluate client strengths, needs, barriers, and goals to collaboratively create individualized case plans aligned with the Social Determinants of Health.
• Provide referrals, resource information, and guidance to support progress toward goals. Review and update case plans regularly to reflect client progress and changing needs.
• Conduct regular follow-up meetings with clients to provide continued support in achieving case plan goals.
• Review progress, monitor notes in system from other departments, and obtain additional information to support client in adhering to the case plan.
• Use established and identified resources to connect clients to essential services and benefits (clothing, transportation, identification documents, healthcare, behavioral health).
• Collaborate with housing providers to expedite placements and ensure long-term housing stability.
• Support job readiness by evaluating employment potential, reviewing job listings, assisting with applications and resumes, and referring to training or other income opportunities.
• Assist clients with completing forms, applications, and paperwork for housing, benefits, and services.
• Provide walk-up assistance for urgent or immediate client needs.
• Transport clients to appointments when other options are not available.
• Serve as an advocate by championing client needs and ensuring their voice is central in-service planning.
• Enter client information into HMIS promptly after intake.
• Maintain complete and accurate notes in client record prior to the end of each shift.
• Review updated case notes daily to ensure continuity of services.
• Ensure that HMIS files are closed promptly after client’s exit.
• Provide “success stories” and other positive client progress information to leadership.
• Maintain respectful and collaborative relationships with partner agencies.
• Work closely with team members to ensure a coordinated and holistic approach to client support.
• Participate in team meetings, training sessions, and community outreach events as required.
• Escalate all urgent client and facility issues to leadership in a timely manner.
• Perform other duties as assigned.