Humber Hiring for INTERNATIONAL COMMUNICATIONS SOFTWARE PROJECTS ASSISTANT at Etobicoke, ON Full Time

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Find Your Spot at Humber

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Please review Humber College/ Guelph Humber vaccination policy prior to applying to this position.

Job Details

Position Title: Communication Software Projects Assistant

Status: Full-time Contract (9 months)

Faculty/Department: International

Campus/Location: North Campus

Salary: $18.26/hr – $28.10/hr

What you will do:
Reporting to the Manager, International Communications Software Projects, the Communications Software Projects Assistant will support the maintenance and oversight of our CRM system, Connect & complementary tools utilized by the entire team, including Gecko Forms & Chat, TextExpander & Office 365 tools for training purposes.

Maintain enquiry management process in CRM system

Support reporting processes for enquiry management in CRM system

Build and update communication plan workflows in CRM system

Test & develop new enquiry management process using a Chat System

Develop & update digital forms for students

Update & maintain training manuals

What you bring to the role:
Education

The successful candidate will have 2 year diploma in Business, IT or related field.

Experience and Skills

The incumbent must have a minimum of 2 years of related experience and should demonstrate the following:

Proficient understanding of CRM concepts, especially the ability to create filtered conditions to sequence automated communication or other actions within the system.

Practical experience in using CRM systems, digital form builders & cloud-based training tools.

Demonstrated use of initiative in workload planning and proactive approach in addressing system process concerns.

Excellent oral and written communication skills with the ability to explain complex process instructions concisely and effectively.

Strong computer skills including proficient keyboarding and web navigation skills, along with knowledge of email software and Microsoft Office Suite.

Experience using email campaign builders as well as cleaning & transferring HTML code.

Demonstrated organizational skills and ability to handle multiple tasks, frequent interruptions and fluctuating volumes.

Flexibility in working as a team member or independently.

What’s In it for you?

An opportunity to have an impact with a post-secondary institution, poised to do great things.

A diverse, hard-working, committed team of people who care about each other.

Tools and technology that will allow you to succeed at your job.

Amazing perks

Highly supportive work culture

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition Advisors will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion http://hrs.humber.ca/human-rights-equity-diversity.html or the Office of Student Conduct at [email protected]

Position Type Support – Project of a Non-Recurring Kind

Work Locations North Campus 205 Humber College Blvd. Etobicoke M9W 5L7

Job Family Student Affairs and Services

Deadline to Apply Sunday, April 24, 2022; 11:59PM

Job Posting 4/15/22

Department International