XM Hiring for IT Governance Officer – Cyprus, Greece or UK at Cyprus Athens Full Time

IT Governance Officer – Cyprus, Greece or UK

Reference Number: IGO1022

The Role:

We are looking for a passionate and experienced IT Governance Officer to join our fast-growing team! The successful candidate will join a team that is responsible for collaborating with our main IT stakeholders to define, own, and set into operation a formal IT governance framework, as well as monitoring its application and maintenance according to our evolving needs.  

The main responsibilities of the position include:

• Help establish an IT Governance framework which will inform and align decision-making for Information Technology project planning, policies, and IT operations with enterprise strategic business objectives
• Develop and establish appropriate IT Governance policies, procedures, and consistent practices across the whole IT organization
• Ensure necessary awareness and monitor the effective implementation of all IT policies and procedures within IT
• Communicate the governance activities, policies and decisions to IT Management and Business Leadership and keep them informed of any IT Governance decisions that will affect IT services and projects
• Establish solid IT Service Management (ITSM) practices
• Maintain up-to-date and accurate records of incident and problem resolution activities
• Track configuration items/assets in conjunction with application and infrastructure teams and make sure that an adequate level of technical documentation is maintained
• Track change requests and ensure these are correctly administered, documented, maintained, and coordinated in a timely fashion
• Run and maintain a Change calendar, keeping Production informed of the forward schedule of work and managing the release of changes to the Production environment
• Set the standards for the development and maintenance of an asset database/CMDB, as well as the practices and controls needed to keep it up-to-date by application and infrastructure teams
• Help, define, and maintain process level KPIs and SLAs and provide key metrics on process performance and SLA adherence across the whole IT organization
• Support the development of the Enterprise Architecture standards, policies and guidelines as cascaded from the Enterprise Architecture team

Main requirements:

• BSc/MSc in computer science, information technology, engineering, or in a related field
• 4+ years’ experience in a similar position
• Knowledge of and experience in the following:
• Analysing, documenting, and re-engineering complex business processes
• Designing and developing workflows for IT processes using relevant tools (e.g., JIRA)
• Identifying, establishing, and managing process level KPIs, Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs)
• IT governance frameworks (e.g., COBIT, ITIL); thorough understanding of the principles of Incident Management, Change and Release Management
• IT Service Management platforms/tools
• Project Management Methodologies (e.g., Prince2, PMP, Agile/Scrum/Kanban)
• Technical experience and/or knowledge of a typical development team workflow and understanding of the typical developer tools involved is a plus
• Strong interpersonal and teamworking skills
• Excellent written and verbal communication skills
• Strong organisational, critical thinking, and analytical/problem-solving skills
• Outstanding leadership skills, self-motivation, and ability to multi-task and work effectively under pressure

Benefit from:

• Attractive remuneration package plus performance related reward
• Private health insurance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Type of employment: Full time

Location: Cyprus, Greece or UK

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!

Contact Name:
Reference:
TJ/6716/IGO1022
Job ID:
3070797