Benchmark Trade Solutions Inc Hiring for Dispatcher/Customer Service at Milton, ON Full Time

Benchmark Trade Solutions Inc. is a 3rd party transportation logistics company. With a blend of our core values and company culture makes us one of the best companies to work for. Minimal overtime and co-pay benefits by the company, allow our employees an opportunity for better work-life balance and training and career growth. As one of Canada’s Growth 500 Fastest-Growing Companies we are looking for new talent to join our team

General Description of Role

Coordinates and executes the day to day operational functions of the company while providing “best in class” customer service.

Specific Accountability

• Accurately respond to customer requests to book shipments while providing the best possible solution within a timely manner ensuring that company targets are obtained.
• Provide customer service/solutions via email and phone.
• Able to accurately source and rate shipments for clients.
• Responsible for accurately/proactively entering shipments into our TMS.
• Interact with carriers on a daily basis including negotiating pricing, problem solving & building relationships.
• Effectively handling difficult situations with customers or vendors.
• Responsible for learning and following processes and procedures in place for individual customers. Actively seeks this information if not readily available.
• Responsible for adhering to PIP procedures to ensure the overall security of freight and facility.
• Participates in an after hours “On call” rotation providing 24/7 support to customers.
• Responsible for completing any other responsibilities as delegated to them by senior management.
• Responsible for meeting deadlines either set by management or as agreed upon with a client.
• Must ensure that all clients and vendors are treated with honesty, integrity and respect.

Required skills

• 1-2 years experience in 3PL or transportation environment preferred
• Must provide proof of full Covid-19 vaccination
• Fluent in written and oral English. (French an asset)
• Must be able to operate in a fast pace environment
• Must be able to multitask.
• Proficiency in Microsoft Office 365.
• Attention to detail required
• Ability to problem solve required
• Knowledge of general geography an asset
• The successful candidate must obtain a clean voluntary police background check prior to start of employment.
• Hours Monday-Friday during regular business hours. Exact timing TBA
• ** Please Note- There is a dog at the office during business hours**

Job Type: Full-time

Salary: $35,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Milton, ON L9T 5V7: reliably commute or plan to relocate before starting work (preferred)