CentralNic Hiring for Office IT Helpdesk Job at Melbourne Full Time

A little bit about us

We are an ambitious company founded in and listed on the London Stock Exchange (CNIC), which is growing quickly through acquisition. We live and breathe our values and are committed to the growth of our business that we achieve through the growth and development of our people. We are successful because we recognise that our people are at the core of everything we do. Our mission is to enable the global economy to achieve its online aspirations.

What we do

As the developer and operator of software platforms, we provide web presence services to customers in over countries. We are a leading provider of tools required to create websites, use email, and secure business online. Headquartered in London, the Group generates revenue and income from the worldwide sale of internet domain names and hosting on an annual subscription basis. CentralNic is also currently expanding its monetisation offering to acquire traffic and optimise online marketing activities. To learn more about the company, please go to our website www.centralnic.com.

The Role

As our Office IT Helpdesk at CentralNic, you will gain exposure working with our teams in Australia, New-Zealand and the Philippines predominantly. This role will ideally be based in Melbourne, Australia, however we are working remotely at the moment but will be taking a hybrid approach post-pandemic.

Key outcomes of the role will include:

Provide helpdesk support regarding group infrastructure and company assets

Ensure onboarding of new users run smoothly

Manage IT assets

About you

Have a passion for helping others

Bring demonstrable experience in a similar role

Be happy to travel interstate and overseas when required

Demonstrate excellent communication skills, both oral and in writing

Have exceptional organisational skills and attention to detail

Be a creative thinker, always thinking “how can we”

Show a strong desire to succeed and make a difference

Experience and skills that will help you succeed

Solid knowledge with Windows, Mac clients and provisioning of those systems (Linux would be a plus)

Solid knowledge in Active Directory / Google Workspace / O would be desirable

Some knowledge with Jira/Confluence and MDM would be desirable

What’s in it for you?

There are many reasons to come on board our team of talented professionals, but here are just a few…

We are collaborative, fair, consciously inclusive, and flexible

We trust, value, and support our people to make the difference

We believe that diversity of thought and experience provides the platform for innovation and creativity

We invest in the development of our people to drive our ambitions forward

We offer a range of benefits (including your choice of tech) and a competitive package

We offer a great work environment in an internationally successful enterprise in the online services industry

The Process

Our process will consist of an initial phone screen conversation over video via Google Meet with a member of our People team to make sure your expectations of the role are aligned with the business needs. There will then be the first round which will be a competency-based interview with the Hiring Manager.

We aim to keep you informed throughout the process so we will be communicative and transparent throughout (which also happens to be one of our company values)!

Location

The role will ideally be based at our Melbourne, Australia office. We embrace flexible working and are happy to discuss suitable arrangements that will work for everyone.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at [email protected]