University Hospitals Hiring for Training Coordinator at Independence, OH Full Time

The Training Coordinator is responsible for supporting the IT&S training department and coordinating training for our end users. The qualified candidate for this role serves as an advocate for the end-user to identify and resolve issues (e.g., account access, business process changes) and assists with the planning, scheduling and logistics of training events.

Primary job duties:
Independently manages/maintains:
Learning Management System (LMS), including: creating training events, registering participants and maintaining training records

All support calls regarding training needs and registration

Master training calendar including assisting with layout and scheduling

All administrative tasks associated with training department, including logistics, communication and marketing, compiling session feedback and printing of documentation for classes

Compiling monthly key performance indicators and distributing monthly survey results to trainers and leadership

Schedules training rooms and equipment and assists with the setup and tear down of training space

Serve as a reviewer and editor of training curriculum

Reports on training completion and sends reminders on requirements to complete training prior to access granted

Forecasts future training needs related to upgrades and user feedback

Additional job duties:
Assist Training and Change Management department with:
Identifying training needs for end-users via focus groups, surveys, and department meetings

Providing input in selection of appropriate instructional method(s) for each end-user audience

Marketing training offerings and services available to end user and internal customers

Assisting with instructional and media development of all training materials and tools (including design, layout, format, style guide, and specific documentation templates)

Building and maintaining our training environments

Drafting and delivering communications announcing significant IT&S initiatives and training events

Participates in training classes in order to gain an understanding of the applications we support and to gain exposure for growth into a trainer position

Represents IT&S Change Management and Training Services team in customer meetings where appropriate

• This role may encounter Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Experience & Knowledge:
2 or more years minimum related experience in technical support, administrative or education/training experience required

Excellent verbal and written communication skills required

Ability to adapt and become proficient in appropriate software and systems in preparation for answering questions and marketing training offerings to end-users

Experience with scheduling and coordinating people, facilities and events

Self-starter who can work with little supervision

Working knowledge of Microsoft Office Products, advanced skills in Microsoft Outlook and Word required

Demonstrated experience establishing effective work relationships with team members and end-users required

End user support and customer service experience required

Excellent organizational, analytical and problem solving skills required

Adult learning training experience a plus

Desire and aptitude to grow into a classroom trainer required

Knowledge of website construction helpful

Ability to sequence, prioritize, and manage multiple activities required

Ability to anticipate problems and initiate solutions required

Ability to recognize the need for and maintain security of confidential information; exercise judgment, tact, and discretion in handling sensitive or confidential information or situations

Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e., printers, copy machine, FAX machine, etc.) required

Education/Expertise:
Bachelor’s Degree, preferably in education, information technology, business administration or related field, required.

Completion of ADKAR or similar change management methodology course or willingness to complete within 12 months of hire.