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About The Position
Under the supervision of the Shift Supervisor, the Client Support Coordinator is responsible for handling client intakes and services to clients. Problem solving with the clients is a key part of this position. This position will ensure the safety of the Navigation Center by monitoring activities of the clients and controlling activities when necessary. This is a Full-Time, Non-exempt, Union position.
Requirements
- High school degree or equivalent work experience. AA degree preferred.
- One year experience working with diverse populations in a non-profit setting.
- Excellent customer service skills.
- Good communication skills, both verbal, reading and written.
- Enthusiastic about service others.
- Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.
- Ability to maintain accurate records.
- Ability to work well under pressure and in crisis situations.
- Ability to follow rules and supervisor’s instructions.
- Proficient in data entry, learning new software and Microsoft Word.
- Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.
- Ability to maintain professional boundaries with guests, volunteers and staff.
- Commitment to the mission of St. Vincent de Paul Society of San Francisco.
- Covid vaccination and negative result on TB test required.
- Background check completed upon acceptance of job offer.
Nice To Haves
- AA degree preferred.
Responsibilities
- Work with clients to resolve problems.
- Assist with providing resource and referral information for clients.
- Assist clients with navigating the criteria for housing.
- Responsible for respectful and courteous treatment of all clients at all times.
- Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
- Deliver client food.
- Assist with maintenance and cleanliness of shelter.
- Carry protective gloves at all times and use them as appropriate.
- Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
- Implement and adhere to Standards of Care per City/County legislation.
- Enter client data into database using provided software program.
- Make area checks as assigned.
- Perform bed checks.
- Distribute and collect blankets and towels.
- Attend monthly all-staff meetings.
- Perform other appropriate duties as assigned.
Benefits
- Kaiser medical insurance paid in full
- Voluntary dental, vision and life insurance
- 403b Retirement Plan with employer-paid match after one year of employment
- Employee Assistance Program
- Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.
