Orpyx Medical Technologies Hiring for IT Support Specialist at Calgary, AB Full Time

Orpyx develops sensor-based wearable solutions to prevent diabetic foot complications. We are an ISO 13485 company committed to providing quality medical devices that consistently meet customer needs and regulatory requirements. Orpyx® SI Sensory Insole System is comprised of sensor-embedded custom insoles used to empower people with diabetes to extend mobility by preventing dreaded diabetes-related complications such as foot ulcers and amputation. The sensory insoles send feedback to an app-based display, alerting the wearer in real-time of dangerous plantar pressures, enabling them to adjust behaviour immediately to help prevent damage from occurring. The sensory data is uploaded to the Orpyx SI cloud-based dashboard where the data can be remotely monitor between care visits. Our business model is a combination of medical device sales and SaaS (software-as-a-service) and meets the requirements for HCPCS and CPT reimbursement.

Who we are

The people at Orpyx are flexible thinkers and creative innovators. We come from a variety of backgrounds and carry a wealth of expertise in multiple industries, including medical, technology, software, marketing, and finance. What we all have in common is an intense passion for the work we do. We have an extraordinary collection of talent that makes working here fun, unique and inspiring. Our hiring goal moving forward is to continue to build and grow a strong, effective team, while maintaining our friendly and innovative company culture.

The Position

Reporting to the IT Manager and working as part of a cross-functional team, the IT Support Specialist oversees and performs a wide variety of IT support activities for Orpyx and our sister company, Kinetyx for on-site and remote workers. The IT Support Specialist provides the day-to-day support to the Orpyx and Kinetyx teams and troubleshoots any network, hardware, or software issues as they arise.

This includes:
Conducting the installation, configuration and management of computers, applications, and peripheral devices for on-site and remote Orpyx and Kinetyx team members

Diagnosing, troubleshooting, and resolving desktop hardware, software, and SaaS application problems

Working closely with People & Culture team and company leadership for successful new hire onboarding

Providing orientation, guidance, and recommendations to employees on how to operate new software and computer equipment as required

Staying current with IT technology and security trends to continually educate employees on IT best practices and security related issues to ensure safe usage of email, antivirus/malware threats and general Internet usage and precautions

Maintaining accurate records and change management logs with IT support tickets and maintenance schedules

Administrating and managing various system user accounts, mailboxes, IT assets

Providing administrative support to the IT Manager with maintaining an accurate IT asset inventory

Identifying computer equipment and peripheral shortages and placing orders with vendors

Maintaining an accurate and detailed licensing inventory and control software licensing costs

Supporting the IT Manager to organize, schedule, and complete upgrades and maintenance while minimizing employee work disruption

Supporting the IT Manager with all IT related projects (cloud application security, network security, privacy security, data protection, data integrity and data recovery)

Continually surveying the IT environments for Orpyx and Kinetyx to identify opportunities for improvements, enhancements, and potential cost reductions

Completing focused work while sitting for long period of time in front of a computer workstation

Safely lifting large objects up to 50 lbs when required

Maintaining a clean, and safe working environment

Performing duties in a manner that is consistent with and committed to upholding the requirements of the quality management system

Additionally, due to the ever-changing and sometimes chaotic environment of an early-stage high-tech company, the IT Support Specialist may assume additional responsibilities, as required.

Qualifications

Minimum 3 years of IT desktop support and systems administration experience in a fast-paced office environment

Technical diploma or degree in Information Technology, Computer Science, or relevant industry experience with Network+ and/or A+ certifications

Understanding of basic networking concepts and troubleshooting skills

Solid understanding Microsoft Office 365 and Google Workspace application suites and associated desktop applications

Proficient knowledge of macOS and Windows operating systems, along with Apple and Android mobile devices

Prior experience supporting and managing Atlassian products (JIRA, Confluence) are an asset

Experience with MDM and deployment solutions as Jamf, Kandji or Microsoft Intune are an asset

Experience with Microsoft Azure, Google Cloud Platform or Amazon Web Services are an asset

Ability to support the full gamut of employee IT skillsets, from highly competent IT users like software developers, engineers, to individuals with limited computer experience

Excellent English communication skills, both verbal and written

Excellent diagnostic and problem-solving skills

Outstanding organizational and time-management skills

Must have a strong attention to detail and possess a driven, high-quality attitude and work ethic

Possess a curiosity and willingness to learn anything and become proficient quickly

Ability to work under pressure with tight timelines

Ability to commit to and to meet deadlines

Schedule: Full-time, 40 hours per week from Monday to Friday (8:30am to 5:00pm).

Employment Status: Permanent.

Work Location: Calgary, Alberta. Please note that this position is open to local candidates only and is required to work onsite daily at our Head Office located at Suite 205, 1240 – 20th Avenue S.E.

Application Instructions and Deadline: Please submit a resume that outlines why your skills, experience and personality would make you an excellent candidate for the IT Support Specialist role at Orpyx Medical Technologies Inc. by April 8, 2022.

For more information, visit: https://www.orpyx.com