Liberty Global Hiring for HR Administrator at Bradford Full Time

ABOUT US

Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across the Liberty Global footprint including Virgin Media.

It is an exciting time to join us on our journey as we continue to grow our services; offering a wide range of opportunities to experienced talent who embrace a culture of change & collaboration.

Liberty Global is one of the world’s leading converged video, broadband and communication companies, with operations in six European countries under the consumer brands Virgin Media, Telenet and UPC.

We invest in the infrastructure and platforms that empower our customers to make the most of the digital revolution. Our substantial scale and commitment to innovation enable us to develop market-leading products delivered through next-generation, fibre-based networks that connects 11 million customers subscribing to 25 million TV, broadband internet and telephone services. We also serve 6 million mobile subscribers and offer WiFi service through millions of access points across our footprint. In addition, Liberty Global owns 50% of VodafoneZiggo, a joint venture in the Netherlands with 4 million customers subscribing to 10 million fixed-line and 5 million mobile services, as well as significant content investments in ITV, All3Media, ITI Neovision LionsGate, Formula E racing series and several regional sports networks.

We’re always looking for great talent that wants to Grow With Us.

If you’re the kind of person who embraces change, challenges the status quo and has a “sky’s the limit” attitude, then our place is your place. Come and join us!

JOB PURPOSE KEY ACCOUNTABILITIES KNOWLEDGE & EXPERIENCE PREFERRED EDUCATION/ QUALIFICATIONS: SKILLS & ABILITIES: COMMITMENT TO EXCELLENCE:

To deliver an efficient and accurate HR and pay administration service to employees and line managers for all activities associated with the employee lifecycle, through the application of Virgin Media policies and procedures within agreed performance levels and to comply with all statutory requirements. Creating a purpose of making LGSSC a great place to work and delivering a great experience to our employees, in a way that improves their effectiveness day to day.

Customer Service Delivery

· Deliver a quality and professional service to all customers.

· Resolve day to day customer service enquiries, issues and complaints, escalating as appropriate,and deal with any service recovery.

· Provide efficient employee and pay administration and timely advice to customers on employee
lifecycle activities

· Ensure that all employee data is entered into Workday and associated HR systems in a timely,
accurate and consistent manner, to agreed standards and targets.

· Create and maintain documents, records and data to agreed procedures and standards.

· Ensure the contact management system (OSC) reflects the nature of the query to ensure a high
level of customer service satisfaction.

· Action workflow requests in a timely and consistent manner

· Identify and escalate issues and incidents

· Liaise with customers as required and in accordance with guidelines and parameters to ensure
smooth operation of transactional services.

· Ensure a high level of confidentiality is maintained in all aspects of work.

Employee Services Administration

· Administer end to end employee lifecycle transactional processes, including joiners, movers,
leavers, pay changes, special leave types, sickness administration and compensation and benefit administration for all employees and managers.

· Administer changes to individual’s terms and conditions

· Administer the probation period, liaising with the line manager, escalating any formal issues to the Employee Relations team.

· Administer and instruct payroll regarding deductions and calculate entitlements

· Ensure the prompt and accurate processing of leavers.

· Support the administration of employee relations/performance cases

· Undertake the role of note-taker, where appropriate

Pay and Reward Administration

· Effectively process pay data, documentation and information and instruct payroll accordingly to
ensure timely and accurate production of the Liberty Global payrolls.

· Deal with and comply with statutory obligations under PAYE and pensions as required

· Action voluntary deductions as authorised by the employee.

· Support People Services Advisors in relation to pay related queries, if and when required.

· Administer Reward/Benefit schemes on behalf of Liberty Global.

Process Management

· Ensure all corporate policies, standards and agreed People/Shared Service processes are understood by employees, and people team, rectifying any non-conformances as appropriate making approved amendments where necessary

· Support the development and implementation of the appropriate policies and framework to address issues

· Promote the culture where line managers are aware of and own issues within the business, increasing their understanding and capability to self-serve

Continuous Improvement

· Understand the needs of employees, line managers and people team (internal and external) and continuously seek to improve people service

· Understand all relevant performance indicators and use performance information to continually improve services

· Contribute towards the overall LGSSC strategy, with a view to identifying means of improving performance. Assist in reviewing business processes as necessary

· Always look for ways to improve the service or experience given to customers, works creatively making decisions and thinking outside the box

Coaching and training

· Coach and mentor any new colleagues

· Deliver training to new starters within the team

· Working towards a CIPD or CPP or payroll related qualification or relevant HR / payroll experience

· An understanding of the HR employee lifecycle

· An interest in understanding of employment law, its application and best practice

· Strong telephone and email communication skills, capable of delivering advice guidance

· Experience of providing relevant advice on policy and process to line managers and employees desirable

· Experience of delivering customer service targets within a complex environment

· Experience of working in a HR or Payroll team, ideally within a customer orientated commercial environment

· Able to fully utilise standard Microsoft Office products and the application of Oracle Service Cloud, Workday and other HR systems and workflow / case management.

· Managing stakeholder relationships – Engages stakeholders effectively, resolving issues first time and understanding drivers/needs.

· Relationship Management – Ability to build and establish effective relationships in order to elicit information from key individuals and take ownership to effectively case manage

· Customer Service – Able to make sound decisions based on a broad view of the situation within an employee services environment. Able to take a holistic view of the customer journey. Deals with confidential or sensitive issues discreetly. Able to deliver to deadlines and conflicting manage work requirements

· Communication and presentation – Confident, articulate and comfortable providing support. Ability to listen, understand and interpret information over the phone and on-line via email

· Team working – Be a team player with the ability to motivate and work alongside others (remotely for the majority of time) and share best practice.

· Literacy and Numeracy – A high level standard of literacy and numeracy

· Self-motivated, well-organised, adaptable, and resilient.

· Responds to challenging priorities with a sense of urgency and pace.

· Ability to work well under pressure

· Ability to display initiative to resolve problems.

· Demonstrate commitment to the Liberty Global Values and behaviours and embedding them in the company culture

· Works creatively, making decisions and thinking outside the box

*Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.

Job Types: Full-time, Permanent

Salary: £23,000.00-£25,000.00 per year

Schedule: