Alberta Health Services Hiring for IT Customer Support II at Calgary, AB Full Time

Your Opportunity:
The Information Technology (IT) Department is looking for an enthusiastic team member to provide desktop support to Alberta Health Services facilities in the Calgary zone. The Deskside Analyst will assist users with a computer, software, and network problems or questions. Assistance is occasionally provided over the phone, but more likely involves field troubleshooting, training assistance, or other support. Depending on the assignment, this position provides support for software, local area network (LAN) connections, telecommunications, computer hardware (such as PCs, printers, and any other peripheral devices), and commercial software packages (such as word processing, spreadsheets, electronic mail, and calendaring applications). Incumbents use a variety of online monitoring and diagnostic software tools, reference manuals, vendors, and on-the-job experience to solve problems and provide “how-to” instructions. Work is performed with minimal supervision and performance is evaluated on an ongoing basis. Please Note: The selected candidate will be required to participate in an after-hours on-call rotation.

Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

Classification: IT Customer Support II

Union: AUPE GSS

Department: (CORP) IT End User Compute

Primary Location: QuarryPark

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 29-MAR-2022

Employee Class: Regular Full Time

Date Available: 18-APR-2022

Hours per Shift: 7.75

Length of Shift in weeks: 4

Shifts per cycle: 20

Shift Pattern: Days, Evenings, Nights, Weekends, On Call

Days Off: As Per Rotation

Minimum Salary: $30.14

Maximum Salary: $36.80

Vehicle Requirement: Driver’s License, Vehicle Required

Required Qualifications:
Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:
A post-secondary certification or diploma in an Information Technology related discipline required. Minimum of 2 years Deskside experience within the last 5 years. Experience includes implementation, operation, repair, and maintenance of computer equipment, applications, and peripherals. Applicants with ITIL certification will be given preference but will consider other applicable certifications in lieu of ITIL certification. In depth knowledge of Microsoft Operating Systems and Microsoft Office Suite. The ability to lift 22 Kg (50 lbs.). Position involves sitting, standing, walking for extended periods Position may be required to work at computer terminal for extended periods of time. Valid class 5 driver license as travel is required. Additional skills: Establish priorities, schedule work, and assign resources effectively. Assess the effectiveness of programs on the basis of quantifiable outcomes. Function effectively within a highly demanding, dynamic work environment. Communicate effectively in English, both verbally, and in writing. Commit to a high level of customer satisfaction. Additional Preferred Qualifications: Previous experience in a healthcare environment is a definite asset. Proven customer service skills and experience in an organization of significant size and complexity is an assets.

Preferred Qualifications:
Environmental Conditions: Position works in a shared technical office environment or at a remote site. Depending on location may work independently. Strain related to prolonged computer use could occur (carpal tunnel, optical fatigue, soft tissue injuries, etc. Due to the nature of the environment may encounter situations where blood or body fluids may be present.