Woosender Inc Hiring for SaaS Customer Support Specialist – Intership at Vancouver, BC Full Time

WooSender is a fast-growing SaaS company founded by 2 marketing experts with the goal of combining business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does today. Want to learn more? Check out our website: https://www.woosender.com

ABOUT THE ROLE

We’re looking for an intern for our Customer Support Specialist role to provide support to our customers. While this role is a remote position with occasional in-office meetings the ideal candidate would be located here in Vancouver or the lower mainland.

You will be a part of our Woosender support team, supporting, troubleshooting, assisting customers with technical problems when using our software.

INTERNSHIP

In order to qualify for the BC Tech Digital Lift Internship Program.

As per, https://wearebctech.com/priorities/growing-the-tech-talent-pool/digital-lift-tech-internships/ requirements

Eligibility – Intern

• Individuals eligible to work in Canada (Canadian Citizen, Permanent Resident, etc.)
• Priority is given to those who self-identify as a member of an under-represented group including: Individuals who self-identify as Transitioning Workers, Women, Indigenous, Black, People of Colour, Persons living with a visible or invisible disability, 2SLGBTQQIA+, Neurodiverse, Non-binary and/or Youth from care.

HOW TO APPLY

Please apply directly to this posting with the most recent version of your resume and a screen recording (60 seconds or less).

Video Instructions: You are welcome to use loom.com or any screen recording tools. Record your screen guiding a fictional client on “how to upload a video to youtube” or “how to install a chrome plugin” etc. (You do not have to show your face). The video must be under 60 seconds. Please share the URL of the video in your application.

What We’re Looking For

• Strong communication and writing skills.

• Comfortable in jumping into a call, doing a demo & screen sharing with the customers.

• You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.

• Familiarity with our industry is a plus (Marketing)

• Excellent problem-solving skills

• Patience when handling tough cases

What You’ll Be Doing:

• Provide best-in-class personalized customer support via email, phone, and live chat.

• You will be helping with technical issues, answering questions, recommending solutions, troubleshooting, and guiding product users through features and functionalities that help clients utilize our software to the fullest potential.

• Ensure customers have a quick response time

• Analyze, test, and report product malfunctions for our dev team.

• Update our internal databases with information about technical issues and useful discussions with customers

• Contribute to our help articles with common FAQ, new topic, knowledge base articles & training.

• Monitor customer complaints on social media and reach out

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share it with our teams

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Please insert your screen-share recording URL here. You can find the instruction on the job posting.

Application deadline: 2022-03-31
Expected start date: 2022-04-01