Epicure Hiring for Customer Experience Representative (Remote) at Sidney, BC Full Time

Are you an enthusiast who loves talking to people? Do you get a rush from giving delightful, over-the-top customer service and wowing people with your passion for making sometimes complex situations simple to resolve? Have we got a team for you! Our Customer Experience Team is best in class, and we have room for you!

As a Customer Experience Representative (CER), you will be responsible for answering inquiries from our amazing Consultants and customers through phone, email and live chat support. You will be able to work within our systems & processes to support Consultants and customers while being proactive in anticipating their needs. You adapt well to changing details in real time, and enjoy hustling during occasional periods of higher volume. As a CER, you love to help people find positive solutions by providing them with viable options. Your friendly personality is a constant in all interactions as you positively represent our company and our mission to inspire clean eating.

KEY RESPONSIBILITES

Answer all incoming inquiries from our Consultants and customers through phone, chat and email support and follow-up in a professional manner

Exude a positive, solution-oriented, and enthusiastic energy in all your interactions

Process orders for missing or damaged product

Be of service by providing information on Epicure promotions, sales, incentives, and other important changes so you can provide the best service required by Consultants

Understand and communicate Epicure’s policies to our Consultants

Monitor Facebook pages and provide timely responses that align with Epicure’s language

Process internal product orders for Home Team members and departments

Participate in daily standup meetings

Work in alignment with departmental processes in the execution of your duties

Assist Customer Experience, flexibly moving to different tasks as required based on the needs of the department that day

Occasionally monitor online communities after hours, and take necessary actions to resolve issues

Occasionally provide evening/weekend support on the last day of the month to support month-end, or to assist in dealing with high volume during peak periods

Participate in other duties as may be required from time to time

COMPETENCIES

Able to handle multiple tabs /platforms at the same time

Good listening skills

Multi tasking ability

Fast learner

Able to run with new changes / adaptable to changes

Someone who is able to work on their own as well as part of the team.

Problem solver

EDUCATION/EXPERIENCE

2 years of experience working in Customer service

Some Understanding of Direct Sales

Basic Knowledge of outlook / word / excel