Dusco Doors Hiring for Customer Service Representative at Montréal, QC Full Time

Job description

Door and window manufacturer located in the East End of Montreal seeking a customer service representative. Looking for an energetic and hard-working individual to join our dynamic and growing team. Industry knowledge is an asset!

Job Description

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, applications, or requests.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.

Job Requirements

• Bilingual: English and French
• Knowledge of doors and windows an asset

Job Types: Full-time, Permanent

Benefits:

• Extended health care
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Montréal, QC H1E 7J4: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)