London College of Garden Design Hiring for Academic Services Administrator Job at London, England Full Time

This is a work from home role.

The College’s administration team supports our students and tutors with the operational information required to keep the services we offer at a high level.

We are looking to recruit a self-motivated, and enthusiastic Academic Services Administrator to lead the Student Administration function. This role plays a pivotal part in providing administrative support to students and our tutors across all courses.

The role of an Academic Services Administrator is wide ranging with its primary purpose to provide administrative assistance for student teaching along with supporting a wide range of activities such as induction and registration to graduation.

We are fortunate to be based in the Royal Botanic Gardens, Kew in West London, a vibrant garden and one of the world’s leading scientific institutions. However, we do not have an office there and this is a work from home role. Full support will be given to the successful candidate including the necessary office equipment.

The post replaces an existing administration position which has become open on the retirement of a current member of staff. This is a re-structured post that allows someone to work in a flexible way from home. Full training support will be given.

Key duties

1. Interview and enrolment of new students

Managing enquiries and the interview process in liaison with course leaders.

Liaison with potential students, answering initial enquiries particularly on availability of places and costs.

Recording and monitoring of student enrolment on a weekly basis and completion of weekly reports.

2. Servicing current students

Dealing with day-to-day requirements of students as a central contact.

Organising the distribution of information in advance of course start dates.

Assisting with students at the start of each of our 3 main courses and at Graduation in-person at Kew Gardens.

3. Liaison with tutors

Liaising with tutors to ensure they have up to date timetables and are aware of requirements for teaching at Kew Gardens or our other locations.

4. Facilities

Booking and management of our main facility at Kew Gardens in conjunction with event staff and including future timetable bookings.

5. Other enquiries

These might include enquiries about work opportunities and information on our short course programme such as availability and costs.

6. Financial recording

Preparing and issuing invoices for each student and to partner organisations as appropriate.

Monitoring and keeping accurate financial data on a weekly basis in conjunction with the Managing Director.

7. General administration

Managing filing systems and course specific records.

Liaison with the Technical Support Administrator, Course Leaders and Directors.

Taking part in review meetings with Directors and contributing to management discussions on the organisation’s policies and strategic development.

Development and implementation of new administrative systems as appropriate.

Managing time to ensure that holiday coverage is maintained effectively around academic terms and holiday periods.

You should apply if:

Successful candidates will be able to demonstrate several competencies including attention to detail, excellent organisational skills and the ability to prioritise a variety of work activities in a busy environment.

The role is home-based and so self-motivation and an ability to take responsibility and identify business impacting incidents are essential. Training and support are available, but we expect the successful candidates to engage positively with the role and have a passion for quality and execution on time.

Ideally you will already have some relevant experience and possess the communication, drive and customer care skills to deliver a high-quality service to a range of stakeholders at all levels. Good computer skills with experience working with Excel, Word and appropriate email software, together with a confident and supportive telephone manner are essential

Benefits

The London College of Garden Design offers a flexible working environment with a range of staff benefits including 26 days leave, pension contribution and training opportunities.

We are growing, and we want to succeed with our teams, so there is potential to develop skills, career and confidence in business with us.

Additional information

If your application demonstrates that you meet the selection criteria you will be invited to attend an interview. Candidates who are successful at this stage of the process may then be invited to a second, final informal interview to meet both Directors. Success at this final stage will lead to an offer of employment.

For informal enquiries please contact us via our office on 01483 762955

CONTRACT TYPE/WORK PATTERN – Full time Monday to Friday (35 hours per week)

CLOSING DATE – 16 April 2022

SALARY – £26,000 – £30,000 per annum depending on experience

Applications

To apply please submit your CV with a covering letter detailing why we should consider you for the role.

Applications should be addressed to

Andrew Fisher Tomlin,

Director London College of Garden Design

And can be sent by mail or preferably by email. We will acknowledge receipt of your application.

We welcome applications from all members of our community, including those from diverse groups, such as members of the LGBT+ and BAME communities, to join us.

We reserve the right to remove the advert if candidate numbers are sufficient for our needs.

Job Types: Full-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Monday to Friday

Application deadline: 16/04/2022
Reference ID: Academic Services Administrator
Expected start date: 16/06/2022